Having problems with game disc on xbox one

When ever i try and play black ops 3 i get this message

"Eject the disc,then try again.Make sure you're using an Xbox one game, a music CD,or a movie on blu-ray or DVD.(0x80820002)"

I have posted this message numerous times and so far no one can help i downloaded the Blu-ray app like some told to do but that didn't help i reset my Xbox twice by doing the hard reset and holding the eject disc and power button but that still didn't fix
anything. i even got all the updates but still nothing. the disc are clean and i just bought this Xbox.

I thought it would just be a simple process buy a Xbox one put in my black ops 3 & black ops 1 disc and play but this Xbox is turning out to be more trouble than i thought. I know that black ops 1 is backwards compatible but when i try and put in my disc
version i get the message above and when i try and buy it from the store it says Black ops 1 is not currently available .

When i try and buy black ops 3 from the Xbox one store it says this game available only as part of a bundle but i have the disc but still nothing happens i get the same message above.

:)

 

Installing game

Hi i was referred to this page by one of the xbox support chats and i am one of the preview accounts that is having problems with installing games on disc.

 

Disc cannot install

Hello dERpATE09,

Glad to hear you like the game, but sorry to hear you are having problems installing it from disc. We need to figure out if this is an issue with the disc or something else. So, may I recommend following the steps outlined in "How
to troubleshoot problems playing a disc on your Xbox One". Let us know if you continue to have a problem with that game disc.

support.xbox.com/en-US/xbox-one/console/disc-error

Good Luck and good gaming,

SA

 

The disk may be the problem or the data may be corupt. Uninstall the game then reinstall the game or clean the disk.

 

I cleaned the disk but that didn't help and as for uninstall the game when ever I put the game disk in it doesn't even show up I just get this error message

"Eject the disc,then try again.Make sure you're using an Xbox one game, a music CD, or a movie on Blu-ray or DVD.(0x80820002)"

 

Hey BerZerk2K! I would suggest you try out these
troubleshooting steps and see if they help out. Are you able to buy
Black ops 3 here? Post back and let me know!