Having Payment Issue

Hi,

sorry that this would not work for you.

A workaround for solving the issue and not loose the deal, could be, that you buy Gift Cards online from Microsoft Store and redeem this.

https://www.microsoft.com/en-in

For a long term solution, please check if all entered data is correct. If yes, may check here:

https://support.microsoft.com/en-us...a4e-9440-7c8ff1adda2c?ui=en-US&rs=en-US&ad=US

an follow the support if this would help.

best of luck

Since this is a billing related issue, you will need to contact Xbox Support directly here-
http://support.xbox.com/contact-us .

Don't forget to explain your situation and they might be able to help you

Hi MajorFatMoney,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused and apologize for the experience that you have encountered.

For your concern, we highly suggest getting in touch again to our live support as they can properly check on the status of your case. They are more equipped with all the tools and resources to get your problem diagnosed.

Kindly follow the steps below to contact our live support team:



Visit to the following link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region. Sample:

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? - Subscriptions & billing
What's the issue? - I need help to purchasing content

The third box will ask you to describe your issue. We suggest something along the lines of "Purchase" and then select the "Next" button.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.



Lastly, should you be unable to follow through the steps in contacting support. You may use the Virtual Agent on that page and type these exact words: Talk to an agent.

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

Kind regards



Xbox Forum Moderator

Microsoft Community

Hi Alex! I'm more than happy to help you!

I'm sorry you are experiencing this with your purchase error.

Based on the error message you provided, kindly try to perform the following workarounds according to Microsoft Agent | Moderator Mae Sev.: https://answers.microsoft.com/threa...n,different one to see if the issue persists.

Note: The solution to this issue may take a lot of steps.

"Check if your payment method is up to date and has sufficient funds. You can do this by signing in to your Microsoft account and going to the Payment & billing section. From there, you can view and update your payment options.

If your payment method is up to date and has sufficient funds, you can try the following steps to resolve the issue:

1. Clear your browser cache and cookies. This can help resolve any temporary issues with your browser that may be causing the payment processing error.

2. Try using a different payment method. If you have multiple payment options saved to your account, try using a different one to see if the issue persists.

3. Log out and log in again. If you can open MS Store, open MS Store> Click on your profile picture on to right and sign out. Then sign in again.

4. Check your funds and re-establish a payment method. Make sure that it has the correct account or credit number, CVV number, name, billing address, and expiration date on the payment options page.

If the issue persists, kindly reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this case and possibly fix the issue. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us/">https://support.xbox.com/en-US/contact-us/ "

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Alejandro A., my name is Oskayra and I will be happy to help you.

I'm very sorry for the problem you're going through, with the intention of being able to help you I did an internal search in the Microsoft forum and found a post by Ulises F. an independent advisor, who mentions a series of steps to solve this problem:

Try to link your card through this link:

https://account.microsoft.com/billing/payments

Also try to do it from the browser's incognito mode and entering your data in capital letters.

If the problem continues, please wait 24 hours without making any attempt and try again.

As a faster alternative, link your card to a PayPal account and then associate PayPal with Microsoft (this if it is available in your country).

Source of information (Credits): https://answers.microsoft.com/thread/bf506d5a-695b-44bd-93cd-9039a7cf99e8?page=1

In addition to this, he also posted another possible solution on the Agustinaaaa forum, and mentions the steps to solve the problem that is happening to you:

That error appears when you try to enter a payment method several times and the system automatically "crashes" not allowing you to add any payment method and throws that error at you. What you have to do is contact support at the following link:
https://support.microsoft.com/home/contact?SourceApp=smcivr2

Communicate the problem to the operator so that they can refer it to the corresponding sector and within 24 or 48 hours (for me it was 48) they will send you an email informing you that they have already "unblocked" the system and only then will you be able to re-enter the payment method.

Another thing the operator told me was that they are having problems with Visa (this was on 01/05/23) and they have been having those problems for a long time, I would try using Mastercard.

Source of information (Credits): https://answers.microsoft.com/thread/1b78dc06-9dbe-4758-b06d-0b317ca9ec07

Kind regards
Oskayra.

This response has been automatically translated. As a result, there may be grammatical errors or strange expressions.