Having issues downloading Exo primal from PC game pass Store.

Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

Error 0x87e00196 occurs when you try to manage a game on Windows

To fix this issue we need to Reinstall the Gaming Services Package

- Right-click the Start button on your taskbar, and then select Windows Terminal (Admin).

- In the Administrator: Windows PowerShell screen, type the following command and press Enter:

-Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Are you downloading it from the Windows Store, or downloading the App for the game pass for PC?

I am having the same issue. I downloaded the game from the game pass store and I get the error.

Same issue. unsintall and reinstall. uninstall and restart pc and reinstall doesnt work

Hello KillerZevy

It is necessary to verify what type of Gam Pass subscription you have, there are 3 types of subscriptions:

-Game Pass (for XBOX)

-Game Pass (for PC)

-Game Pass Ultimate (PC & XBOX)

In your case you could only download games if you have any of the subscriptions necessary to play on PC.

To download the Game Pass games, you can use the application for android or iphone. You can also access the microsof sotre store directly by logging in with your account that have a Game Pass subscription and download the contentto your PC directly from
the
Microsoft Store.

Hello Avian,

When you want a game from the game pass for PC, you need to go through the game pass for PC or the Microsoft store to download the games. They will not download from the app or console companion. Here is the

game pass for PC FAQ.

Thanks,

Brad