Having issues connecting wireless headsets

ReignofFire185 · Jul 29, 2018

So I've recently gotten a few wireless headsets for my xbox one s. They all seem to be having the same issue. Idk if I'm doing something wrong but I'm able to hear my games and friends in party chat but no one can hear me. The headsets I've tried are Astro
A20, Plantronics Rig 800xl and Pdp afterglow ag9+. Now with the ag9+ I've been able to chat but only if I have line into my controller. I wanted a wireless headset so that I wouldn't need to have wires to my controller. If anyone can help me figure out the
issue I'd appreciate it.

Ps all the headsets have shown that they were paired to their dongles and even showed that the headset was assigned. I know the mics worked as I could hear my voice through the earphones but just no one could hear me.

Thank you

:)

kevin · Jul 29, 2018

How to connect and use an Xbox wireless headset

Connect a wireless headset to a console

To connect a wireless headset to a console, follow the steps bellow:

First you need to turn on your console and wireless headset.

You have to press and then release the connect button on your console.

Within 20 seconds, you also have to press and hold the connect button on the back of the wireless headset for two seconds.

Notes:

Each connected controller can have an associated headset.

The Xbox 360 Wireless Headset works with 30 feet (9 meters) of your console.

Use your wireless headset

You can turn the headset on or off pressing the power button on the headset.

The headset automatically turns off when you shutdown the console or when it is idle two minutes.

You can adjust the volume pressing the + or – button. To mute the headset, you need to press and hold the power button.

Jessi · Jul 29, 2018

Bluetooth headset setup help needed!

1 Turn the Xbox 360 on. Sign in to any profile.

2 Turn on the wireless headset.

3 Press the "Connect" button on the front of the Xbox 360. This will make it search for wireless peripherals that are trying to establish a connection.

4 Press and hold the "Connect" button on the wireless headset for two seconds. The lights on the headset will flash once a connection is established.Click to expand...
Click to expand...

^ Have you tried this? You should be able to connect any wireless headset that has bluetooth capabilities without too much hassle.

whiteandshiny · Jul 29, 2018

Hi it sounds like there is a problem with your party chat settings have you tried the steps listed here https://support.xbox.com/en-US/xbox-one/console/troubleshoot-xbox-one-party-audio
and here Xbox One Mic Not Working | Troubleshoot No Sound for Wired Headset it could be an issue with your privacy settings as well.

whiteandshiny

Hi it sounds like there is a problem with your party chat settings have you tried the steps listed here https://support.xbox.com/en-US/xbox-one/console/troubleshoot-xbox-one-party-audio
and here https://support.xbox.com/en-GB/xbox-one/accessories/wired-headset-help it could be an issue with your privacy settings as well.

WUIJIBOBO

Is the headset wired or wireless? If the headset is wired, it could be an issue with the cable connecting the headset to the controller.

Eric Wilborn

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

ISS Enterprise

When connecting a wireless headset and a wired controller, connect the controller first, then the headset. The issue you described may simply have been the headset's battery being too low after the intial use.

Please try to connect in the order described and report back.

RIG0R M0RTlS

So the audio for these headset are all using wireless technologies at some level. What kind of wireless router do you have? How close is it to your Headset? Do you have any cell phones in the area when using your xbox? Are you able to get into your wireless
router settings to adjust settings?

I've had lots of luck changing wireless channels on the 5ghz and 2.4ghz range in order to solve connectivity issues with controllers and wireless headsets.

The HyperX headset is wired so I don't believe that it's an exclusively wireless issue.

Having issues connecting wireless headsets