Having issues connecting to Xbox Live

Discus and support Having issues connecting to Xbox Live in XBoX on Consoles to solve the problem; A little bit of backstory, this problem started occuring when I got DDOSed online and now I can't connect to Xbox Live, my internet is working fine but... Discussion in 'XBoX on Consoles' started by Sgt Wrecktangle, Aug 14, 2016.

  1. Sgt Wrecktangle
    Sgt Wrecktangle Guest

    Having issues connecting to Xbox Live


    A little bit of backstory, this problem started occuring when I got DDOSed online and now I can't connect to Xbox Live, my internet is working fine but it won't let me connect to Xbox Live for some reason. Recently it will let me play for a little
    online and then it will disconnect me.



    What Country/State/Province do you live in?: California, US

    Modem brand & model number:

    Router brand & model number: SURFboard SBG6580

    How many consoles do you have connected to this router?: 2

    Wired or wireless (for each console): Wired for all

    If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?:

    Things you have tried:

    Do you have a NAT error? If so, what is your NAT type?: No

    Is UPnP Enabled?: Not sure

    Any Error Codes you encounter:

    Who is your ISP(Internet Service Provider)?: Cox Communications

    After you run "Test Xbox Live connection", press “A” for "More Info”, and then "Y" for "Status". In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W: 0000 - 000B

    X: 0000 - F001

    Y: 30A8 - 4840

    Z: 0000 - 0000

    ID: 0006 - 0001

    L: 8015 - 190E

    Q: 8007 - 0435

    T: Wired

    A: 192.168.0.8/255.255.255.0

    G: 192.168.0.1

    D: 68.105.28.11/68.105.29.11

    :)
     
    Sgt Wrecktangle, Aug 14, 2016
    #1
  2. CWB LOCKDOWN
    CWB LOCKDOWN Guest
    Getting online

    Is anyone having issues connecting to xbox live today?
     
    CWB LOCKDOWN, Aug 14, 2016
    #2
  3. Miss Ghidorah
    Miss Ghidorah Guest
    Can't Connect to Xbox Live

    Hi Emer1710!

    Sorry to hear that you're having issues connecting to Xbox Live. Have you gone through the troubleshooting guide, Issues Connecting to Xbox Live, that is stickied? Do you receive
    a particular error code when connecting to Xbox Live?

    Let us know if you have!
     
    Miss Ghidorah, Aug 14, 2016
    #3
  4. Sgt Wrecktangle
    Sgt Wrecktangle Guest

    Having issues connecting to Xbox Live

    I left this out

    Things you have tried?: I have tried redone loading my profile which fails because I can't even connect to Xbox Live, I have tried resetting network settings to factory default, unplugging my Ethernet cable, and resetting my router and modem.
     
    Sgt Wrecktangle, Aug 14, 2016
    #4
  5. WizzieWig-2CB170F5-8 Win User

    Having connection issues with xbox live

    i have forwarded all of the ports needed for xbox live and enabled upnp i have also had a long chat with my isp about my speed i cannot however justify this ever beeing an isp problem i have had talktalk at my dads house which is less than 2 miles down the
    road and there i have never had such issues with connectivity if someone could shed a light on this i would appreciate it.
  6. x P1TBULL x Win User

    Having issues connecting to xbox live

    hey guys thx for your info im guessing it had something to do with the service alerts cuz i checked it on on the main page on here an i red service alert said was up an running..yesterday service alert said they where having issues...but then when i did
    read todays it said was good... then i signed on my console an everything was up an running :) .... I have already opened the ports,upnp is enabled before these issues happend but, did do everything on the help more help here on this link>> support.xbox.com/.../cant-connect-to-xbox-live-solution
    <<< an i did call my isp they said everything was legit on there end but anyways i like to say thx for you peeps replying to my thread...An helping me out Cheers!!
  7. taidara Win User

    Having issues connecting to xbox live

    Hey there P1TBULL!

    [quote user="x P1TBULL x"]K ive done everything the help page told me to do still wont let me connect to xbox live[/quote] Appreciate if you could tell us what you have tried so far so we don't post up solutions that only echoes.

    Thanks!
  8. Geth Win User

    Having issues connecting to Xbox Live

  9. Sgt Wrecktangle Win User

    Having issues connecting to Xbox Live

    I left this out

    Things you have tried?: I have tried redone loading my profile which fails because I can't even connect to Xbox Live, I have tried resetting network settings to factory default, unplugging my Ethernet cable, and resetting my router and modem.
Thema:

Having issues connecting to Xbox Live

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