Having issue redeeming my 12 month live code!

Epic R3MiiX · Mar 29, 2016

I bought a 12 month xbox live membership a while ago and I never redeemed it because I still had live on the account but it just ran out and when I try to redeem the code it knows it is a 12 month membership but when I hit confirm there is an error any ideas
how to fix it?

:)

HighAngellic · Mar 29, 2016

I can’t redeem new 3 month gold code keep saying Give it another try and I have try many times and i

Been having the same issue redeeming a 12 month xbox live code

Trist · Mar 29, 2016

Zoo Tycoon

I purchased and have received and redeemed the codes for the games but seem to be getting an error code trying to redeem the 12 Month Live code.

Xbos-0x80169CF9

Any ideas? It just suggests trying again later.

Nathan Roberts (SunkNath) · Mar 29, 2016

Hey there, Epic R3MiiX

If you are having problems redeeming a pre paid code, you will need to contact Official Xbox Support. They have a wide range of tools available to them, to dig deeper into your account, and see why the code does not work. We, on these forums, are not staff.
Besides, Support will need to know the code you have, and the forums are not secure enough for such information.

To contact support, please follow this link here:
https://support.xbox.com/contact-us

Please select the option to speak with Microsoft Support, or request a call back if the option is available in your region. I would also like to point out that you are showing as a gold member on these forums, as your GT is gold coloured. Before you chat
to support, please check your Subscriptions page to see what subscriptions are currently active. You can not put another gold subscription on top of an active subscription. The system does not allow people to stack.

You can view subscriptions here:
https://account.xbox.com

Hope this problem is resolved soon for you,

Regards,

MeanMachine 47 · Oct 31, 2018

Hi there. You are appearing as a Gold member here on the forums. You can check what subscription you are currently using via settings, account settings and then subscription service all via the dashboard on your console.

To give any support staff reviewing these threads a better understanding of your issue, could you please provide the exact error message with error codes you are receiving on here. Thanks

HighAngellic

Been having the same issue redeeming a 12 month xbox live code

MikeDennison

Hi I have just tried to redeem a 12 month xbox live code. The code was accepted and stated that it was a 12 month subscription but nothing shows up on my xbox live account? Any ideas?

X-Box Live not Lice :-(

Nathan Roberts (Sunk

Hey there, Epic R3MiiX

If you are having problems redeeming a pre paid code, you will need to contact Official Xbox Support. They have a wide range of tools available to them, to dig deeper into your account, and see why the code does not work. We, on these forums, are not staff.
Besides, Support will need to know the code you have, and the forums are not secure enough for such information.

To contact support, please follow this link here:
https://support.xbox.com/contact-us

Please select the option to speak with Microsoft Support, or request a call back if the option is available in your region. I would also like to point out that you are showing as a gold member on these forums, as your GT is gold coloured. Before you chat
to support, please check your Subscriptions page to see what subscriptions are currently active. You can not put another gold subscription on top of an active subscription. The system does not allow people to stack.

You can view subscriptions here:
https://account.xbox.com

Hope this problem is resolved soon for you,

Regards,

MeanMachine 47

Hi there. You are appearing as a Gold member here on the forums. You can check what subscription you are currently using via settings, account settings and then subscription service all via the dashboard on your console.

To give any support staff reviewing these threads a better understanding of your issue, could you please provide the exact error message with error codes you are receiving on here. Thanks

HomegrownSilky

If you currently have Game Pass Ultimate and attempt to redeem a 12 month Xbox Live Gold code, it will convert to a 3 or 4 month Ultimate subscription. If you want to continue with just Gold for 12 months and not Ultimate, you would have to wait for the
Ultimate to expire before redeeming the regular Gold code.

If you don't currently have Ultimate, then you should have no problem redeeming the 12 months of Gold.

Having issue redeeming my 12 month live code!