Having Color banding issues with multiple games, also notice it on green start up screen

Discus and support Having Color banding issues with multiple games, also notice it on green start up screen in XBoX on Consoles to solve the problem; See that is wrong I just got off the phone with support and they did confirm that the preview program does extend your warranty if deemed a preview... Discussion in 'XBoX on Consoles' started by hammerhawker, May 27, 2016.

  1. hammerhawker
    hammerhawker Guest

    Having Color banding issues with multiple games, also notice it on green start up screen


    See that is wrong I just got off the phone with support and they did confirm that the preview program does extend your warranty if deemed a preview issue, which he told me he beleives it is and to go to the preview forums..............Thank you
     
    hammerhawker, May 28, 2016
    #16
  2. Smwutches
    Smwutches Guest
    Sorry, you are right. It looks like they actually updated the terms and conditions a while back with that. When the preview program began they didn't have anything to do with the warranty.
     
    Smwutches, Oct 31, 2018
    #17
  3. Smwutches Win User

    Having Color banding issues with multiple games, also notice it on green start up screen

    Being in the preview program has no affect on warranty. Part of the agreement when you sign up for the preview is that you do understand that in some cases something might happen to your console while in the preview and Microsoft is not liable for anything
    that does happen.
  4. hammerhawker Win User

    Having Color banding issues with multiple games, also notice it on green start up screen

    Did not mean to sound ignorant, I do thank your for your effort. I just get frustrated with MS at times. That being said I found out it will only cost me 115 dollars to have it replaced which in my opinion is not bad at all. I guess that is what I am going
    to do. Have a good day people, and again I do apologize if I sounded ignorant, as it was not my intention in the least
  5. Qwertei Win User

    Having Color banding issues with multiple games, also notice it on green start up screen

    It was a suggestion i did not say you had to opt out and i did provide a valid answer too your previous post " Can you direct me how to contact the preview program." and i did so please click the hyperlink to the preview program forums. i also did say you
    can leave feedback if you are in the preview program by holding the Xbox button and you'll see the "Report a problem" option there.

    And Smwutches is right you can Opt out of the program at any time and it could resolve the issue.You can do that and Opt back in at any time if you feel like it your console / account will still have access to the preview dashboard so you can re-opt back
    in at any time.
  6. hammerhawker Win User

    Having Color banding issues with multiple games, also notice it on green start up screen

    Unfortunatley it is out of warranty by about 2 months. If it comes down to the console I highly think due to multiple issues with the console and trying to get help I highly doubt I will buy another MS product. It hurts me to do so as I have been a huge
    supporter but enough is enough, it does not come down to costs but prinicpal. As I said the issues even persists on videos such as youtube, not just gaming. Can you direct me how to contact the preview program. As I called bestbuy where I purchased it, they
    told me they dont do a thing to try and diagnose problems. I will check back later as I have to go to the hospital and work today.

    Thank you
  7. Qwertei Win User

    Having Color banding issues with multiple games, also notice it on green start up screen

    Hey there i have seen a video revolving in this issue from a different user who was suggested to get repairs on the console. Apparently that seemed to have fixed his issue. Lets contact a local retailer and see if they can speculate if its a OS problem or
    the console. If it is a OS problem it's not too big of a problem if you send feedback in the preview app the preview team will look into it and see if they can fix it. If it's a hardware problem / internal problem it'll need repairs or if it is under warranty
    then you'll get a replacement. If you do get repairs with out warranty then you'll need to pay for the repair costs.
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Having Color banding issues with multiple games, also notice it on green start up screen

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