Having an issue with my rewards

Discus and support Having an issue with my rewards in XBoX Rewards & Social to solve the problem; my stars havent updated.. nor my credits, ive spent alot over feb/march.been a member a long time an this is first issue... Discussion in 'XBoX Rewards & Social' started by BilboBagginzMGD, Mar 10, 2017.

  1. BilboBagginzMGD
    BilboBagginzMGD Guest

    Having an issue with my rewards


    my stars havent updated.. nor my credits, ive spent alot over feb/march.been a member a long time an this is first issue

    :)
     
    BilboBagginzMGD, Mar 10, 2017
    #1
  2. CanadianPizza3
    CanadianPizza3 Guest
    Reward points to Microsoft credits

    I’m having an issue and I need a little help from someone who knows a little more than me, I’m trying to transfer my reward points into actual currency but I’m having an issue with not having my reward points transfer to Microsoft points. How would I go
    about doing this? (I have 50,000 reward points and only around 200 Microsoft points.
     
    CanadianPizza3, Mar 10, 2017
    #2
  3. DaintyColt18975
    DaintyColt18975 Guest
    xbox live rewards

    Good Afternoon, im having an issue with my Rewards Account, could anybody help me with a billing situation related ?
     
    DaintyColt18975, Mar 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Having an issue with my rewards

    Hello BilboBagginzMGD,

    We will investigate your February MyVIP payback, but we see that your progress for your purchases was accurately given. Regarding March payback, from our FAQ:





    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
     
    XBLRewards8, Mar 13, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello BilboBagginzMGD,

    We determined that since your purchases last month went towards the VIP Boost offer, they did not award payback. In general, purchases that go towards offers do not go towards payback as well. However, since that offer did not award in Credits, we have manually
    configured this offer to also award payback after receiving feedback. Unfortunately, it looks like this fix did not extend to your account. We have determined why this occurred, and are working to extend this fix to all users. Apologies for the inconvenience.
    We'll update this thread when we have confirmation of successful payback.
     
    XBLRewards8, Mar 16, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello BilboBagginzMGD,

    We see that the payback is now pending in your account. Apologies for the delay.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    Having an issue with my rewards

    Hello BilboBagginzMGD,

    We determined that since your purchases last month went towards the VIP Boost offer, they did not award payback. In general, purchases that go towards offers do not go towards payback as well. However, since that offer did not award in Credits, we have manually
    configured this offer to also award payback after receiving feedback. Unfortunately, it looks like this fix did not extend to your account. We have determined why this occurred, and are working to extend this fix to all users. Apologies for the inconvenience.
    We'll update this thread when we have confirmation of successful payback.
  8. XBLRewards8 Win User

    Having an issue with my rewards

    Hello BilboBagginzMGD,

    We see that the payback is now pending in your account. Apologies for the delay.
  9. XBLRewards8 Win User

    Having an issue with my rewards

    Hello BilboBagginzMGD,

    We will investigate your February MyVIP payback, but we see that your progress for your purchases was accurately given. Regarding March payback, from our FAQ:





    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
  10. Baron von Biff Win User

    Having issues with my rewards points

    oh ok. cause it looks like it's been pending for a month or 2
  11. Murphs-A47006C9-2185 Win User

    Having issues with my rewards points

    Once we get 5,000+ points the manual deposit goes away as the deposits are set to automatically be deposited. They are deposited after 1 cycle of hitting the minimum number. Example: If you reach 5,000 between the 1st and 15th then they're deposited around
    the 30th. If you get 5,000+ between the 16th and 30th they're deposited around the 15th of the following month.

    If it has been longer then that the reward staff will have to review your account. They will review and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.
Thema:

Having an issue with my rewards

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