Having a problem with escalation request

Hey there, Tran Ngoc Duy

I suspect the escalation request reference number is provided by the support agent when contacting them via the support options. Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please can you use the image underneath to select the right options to reach out to a Microsoft agent.





If you do manage to get through to them, please explain what has happened and about the escalation request number. They should be able to help with this.

Thanks,

Nathan

They have to escalate the issue. Call them back and MAKE SURE they escalate the case to microsoft. This code is giving a lot of people trouble. Having it escalated is the only way to have this fixed. Also, it should be noted here and now that there is not
a specified turnaround time on this issue. Some have had it fixed quickly, others have had to wait weeks. Call them back! Make sure they escalate to tier 3 for not being able to spend MSP. 18004MYXBOX (dont forget to get the service request number by the end
of the call.)

Thats kinda what problem is, everytime i contact support or follow up with them as they dont keep promise to follow up as they say, i am told that my issue was not escalated properly and that it needs to be submitted again. After the 3rd time re escalating
my request and with no contact from customer service how am i as a customer assured that it is being fixed?? If i call in to inquire, its the start of another escalation, hence why i said its a run around

Hi Leon! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access your account.

Kindly proceed to contact them by following the instructions according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Also, since you mentioned that you have been hung up during calls, try to contact them through Live Chat Support for better communication based on my personal experience.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Thanks but none of these seem to get me through to anyone who can help.

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