Having a problem with a RC6 remote controller

I have the same problem, but in my case, it is the Logitech Harmony remote that cannot control either the Netflix or YouTube apps. Apparently, it is IR based remotes that don't work. Here is what I have found out:

1. In may case, the problem applies to a Logitech Harmony Smart Control remote, but from forums, I have seen similar reports regarding other IR based remotes.

2. So far, I have observed the problem on the YouTube and Netflix apps.

3. Play, pause and directional buttons do not work.

4. The Home button works so I can get to the Home screen from these apps using the remote.

5. If I turn on the Xbox One controller, the remote appears to work as expected, but when the controller automatically turns itself off, the remote stops working.

6. I have uninstalled both apps, restarted the Xbox and reinstalled the apps. The problem remains.

There is another thread for general Netflix app problems after the update, but I have only observed the problem with the remote:

forums.xbox.com/.../2072960.aspx

Hello,

The Xbox One Media Remote uses a infrared (IR) transmitter, which is fairly common in television remotes and it's probably the same technology used to control your LED lights which is the problem your running into.

The Xbox One controller users a different technology which is why you don't have that problem with the controller as you do with the media remote.

IR requires a straight line to the console in order to control it, so you essentially need to move the LED lights IR module away from the console so when you attempt to use the media remote, the LED lights don't detect it. I'm not sure if this is a feasible
option but that's probably your only option.

I'm having similar problems. Remote play is not working but I think the app can comunciate with the console because I see the library and I can change the name of the console in the app.

If I rename the Xbox console on the Xbox settings, remote playing starts working. But after a few hours, the problem again.

Another problem I have is with the remote controller of the app and with the connection from digital assistants. Remote conroller and digital assistants don't work until I change the xbox name on the xbox settings.

I suggest you to check out this xbox support link in order to locate the problem with your controller:

support.xbox.com/.../controllers-remotes

After locating the issue it will be easier to find a solution

I have noticed the same thing happing to my two remotes the Xbox 360 controller is way more stronger and durable than the Xbox one remote I have two controllers and both are broken within one year I'm have tempted to get a PlayStation and sell my xbox because
I'm already having problems with it and mines not even a year old