Having a muted mic Symbol when your mic not plug in

Hi OGod iTz Shaq,

It sounds like you're having an issue with a Preview Program feature. As such I would suggest posting in the Update Preview Forums to get the best solutions for your issue.

i also tried unplugging my turtle beach and using standard xbox headset and bought another xbox headset and same thing still.

also when i unplug or plug in my headset the mic symbol does not change still says muted regardless if mic is plugged in or not the mic symbol never leaves

tried the adapter, Still not working. The mute symbols always on even though I'm not muted

This may sound like a stupid question, but are you signed into your profile (gamertag) when you see the mute icon?

I use a Passkey on my controller, but before I sign in I always see the mute icon on screen. It is only after I turn on controller to get Passkey screen, enter 6 character code that signs me in, that the mute icon changes to headset/mic icon.

As a test, are you able to plug a earbud/mic into the controller?

Does the mute icon change when you plug it in?

Hi tried all that literally been trying it all day, the headset works the controller works etc we cant get rid of the muted mic sign at top of screen and it doesnt let us click on the volume section in the remote settings. Ive read online that loads seem
to have this problem since an update. Seems really unfair as we paid for a headset we now cant use

Hello Jaeboy,

We understand that the headset's mic is not being recognized on your Xbox One console.

Please attempt our Xbox One Chat Headset troubleshooting, as well as attempt the different variances of
Restarting the Console.

Try these steps and let us know if there is any change.

Best wishes!