Having a issue where a game crashes on my series s and x, any fixes?

No error code. Just crashes and goes to dashboard. Iv tried clearing the cache. Deleting saves. Hard resetting both Xbox’s. I reinstalled the game and am now going to give it a try.

Hello LouisvilleBoy7, my name is Brett. I am an independent advisor, happy to help you today.

Thanks for reaching out to us, and sorry to hear that you are having this issue with Snow Runner on your Series X.

Is there any kind of error code you are seeing when the game crashes back out to the main menu?

I just started having this issue on my Series S today. I've played about 25 hours on F4 and had no crashes until I entered the Financial District. Now it crashes regularly. I'm going to try playing on my Series X tonight and see if the issues persist.

Edit: I encountered 0 issues for over 3 hours on my Series X tonight. So it seems like just a Series S thing for me, and really only in the Diamond City area.

i remember being curious if it was the xbox or my account so i did a test with my monitor and tv somewhat at the same time

xbox one S logged into my main account

Crashed

Xbox one X logged into a different account

Fine

Xbox one S logged into different account

Fine

Xbox one X Logged into my main account

Crashed

Forgot to say the crash when pressing A is in the starting menu so I can't even do anything past that

if i have to use another account then that's ridiculous, it doesn't fix the issue it just makes it look like a convenient "fix" for ubisoft to avoid definitively fixing the game. my wild guess is their ubisoft connect app thing on their side is having a sync issue and why the game crashes?

I dunno but the troubleshoot doesn't work. Ive tried uno on the xbox one s, xbox one x and now the series x and after 2+ years i dont think those steps will help

Er well wont work I reinstalled uno again earlier on the series x to be sure and nothings changed

I feel your pain! I have an issue where the game consistently crashes at the main menu for me on Series X. Xbox Support basically said it's not my console, rather an issue with the game.

I'd recommend submitting a ticket with Halo Support! That may speed up the process for finding a fix for this.