Haven't recived my reward credits for months.

WWoD LEGION Xl · May 9, 2017

Haven't revived my rewards points for months. I called Xbox support and I've been told things are good on my end. Just would like to know is this problem being fixed and is there anything I can do on my end to possibly speed the proccess

:)

DoMiiNiCaN ACE · May 9, 2017

I bought a Xbox one S and I did not recieved my rewards credits? Please help me

I boughted my Xbox one S and a few days passed and I still haven't recived my rewards credits. Why? Please get back to me. Thank you

ll Summit ll · May 9, 2017

Deposite & balance problem

I requested a deposite of points a while ago from your rewards program and still havent recived it and i also havent recived my credits from my vip vault purchases what do i do

XBLRewards8 · May 10, 2017

Hello WWoD LEGION Xl,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, so unfortunately, adjusting your user information will
likely not resolve this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello WWoD LEGION Xl,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, so unfortunately, adjusting your user information will
likely not resolve this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello UnlimitedRobot,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Smwutches

for help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are not the same as the Xbox Rewards program.

PredsFanWebs

Redeemed an Xbox Live Three Month membership a few days ago but still haven't redeemed my XBOX Live Reward Credits. Can Someone help me

XBLRewards8

Hello Dragunbo3,

Apologies for the inconvenience. We have identified an issue with some of your purchases made earlier this month, and have adjusted those purchases to be recognized for this offer. You should see this offer completed shortly.

Haven't recived my reward credits for months.