havent recived my 15000 rewards points

I pre ordered 3 games and the punch card says I only did two. when I scroll down it shows that I pre order 3 games. mafia 3. watch dogs 2 and call of duty infinite warfare with call of duty modern warfare remastered. I already talked to xbox support and
they sent me to you. so I should have the 15,000 rewards points because I bought three games like it told me to do. I sent an image that shows I pre order 3 games also.



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Deposite & balance problem

I requested a deposite of points a while ago from your rewards program and still havent recived it and i also havent recived my credits from my vip vault purchases what do i do

 

reward points

Hi my name is justin gamertag well i still havent recived my reward points its still pending i have 540 ms points can u let me know whats going on please thank you

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Hello FAD3D XAVIER,

Since your purchase of Mafia III was made outside of the offer period, it was not eligible for this offer, and did not award a punch.