Haven't recive my reward.

Hello UnlimitedRobot,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

for help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are not the same as the Xbox Rewards program.

Hello WWoD LEGION Xl,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, so unfortunately, adjusting your user information will
likely not resolve this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello SkidDraven,

We responded to your post at (http://forums.xbox.com/en-US/thread/fc019f57-4f10-466d-9077-5ddd3a5b4f5e).

Hello SkidDraven,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

So, essentially, you earn Credits from completing offers. If you make a purchase that is not a part of an offer, you can get Credits from MyVIP payback. In order to be eligible for payback, you must have at least one MyVIP star, and your purchase must not
be a pre-order, game consumable, or subscription.

For example, you have not been receiving payback for your purchases since they were neither eligible for an offer and you did not have a MyVIP star. However, your purchase in July was eligible for an offer, and so you received Credits for that purchase.

If you look at the progress shown on your MyRewards page, you will see that your eligible purchases have brought you very near to your first star. Once you get that first star, you will begin to earn MyVIP payback on your eligible purchases, as described
above. The reason why you lost your star before, is due to a reset that is performed yearly. The reset this year is scheduled to occur at the end of December, as outlined in the sticky on this forum.