Haven't recieved my MS Reward Points

Discus and support Haven't recieved my MS Reward Points in XBoX Rewards & Social to solve the problem; I gave up on trying to redeem my VIP gems in the Vault since nothing was ever restocked there, so I redeemed my gems for MS Reward points instead about... Discussion in 'XBoX Rewards & Social' started by A Rabid Hobo Yo, Jun 1, 2018.

  1. Haven't recieved my MS Reward Points


    I gave up on trying to redeem my VIP gems in the Vault since nothing was ever restocked there, so I redeemed my gems for MS Reward points instead about a week ago. It says it's only supposed to take 96 hours to deposit them into my account so I'm wondering
    where they are? Will I be sent an email or will they be automatically added to my account?

    :)
     
    A Rabid Hobo Yo, Jun 1, 2018
    #1
  2. No Trove rewards posting for week of 5/16

    haven't recieved my Trove freedom rewards for the week of 5/16. I've recieved them the previous week
     
    FoldedLeopard95, Jun 1, 2018
    #2
  3. Eraticko
    Eraticko Guest
    dashboard promotion use prepaid 12 month card get 600 points

    my gold was expiring april 5th and i used the promotion with my prepaid card on april 4th to recieve 600 ms points. Ive recieved my 200 rewards points but nothing else

    ive checked my emails and nothing has come in .
     
    Eraticko, Jun 1, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Haven't recieved my MS Reward Points

    96 hours is how long it takes for them to be added as pending on the Rewards site. They would be scheduled to deposit into your Microsoft account balance around June 15.
     
    Smwutches, Jun 1, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    Furthermore, Xbox Live Rewards Credits and MS Reward points are not the same currency.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Haven't recieved my MS Reward Points

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    Furthermore, Xbox Live Rewards Credits and MS Reward points are not the same currency.
  7. Smwutches Win User

    Haven't recieved my MS Reward Points

    96 hours is how long it takes for them to be added as pending on the Rewards site. They would be scheduled to deposit into your Microsoft account balance around June 15.
  8. XBLRewards8 Win User

    Haven't recieved my cashed in rewards to my MS account.

    Hello ANT ANT ANT,

    From the transition FAQ:

    What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

    If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft
    account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

    This also applies to any pending Credits when you opted out of the program.
  9. Ging3rDw4rf Win User

    Microsoft Points being awarded randomly

    i went on my account and i have recieved 7 x 140 ms points!! it must be a rewards glitch but i love it got me some DLC so they cant take it back!!
  10. Smwutches Win User

    Haven't recieved my rewards points for march or april

    In order for support to check into your account, you'll want to post in the Xbox Rewards Questions support forum. If you're looking for VIP rebates, keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month
    so it would be too soon to see credits pending for April. Also, supscriptions, in-game consumables, preorders, and any purchases that went towards any other offers on the site do not count towards your rebate.
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Haven't recieved my MS Reward Points

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