Haven't recieved my cashed in rewards to my MS account.

Discus and support Haven't recieved my cashed in rewards to my MS account. in XBoX Rewards & Social to solve the problem; I know that Xbox rewards went away but I "cashed" in my points and I have yet to see it applied to my Microsoft account... Discussion in 'XBoX Rewards & Social' started by ant ant ant, Jun 15, 2018.

  1. ant ant ant
    ant ant ant Guest

    Haven't recieved my cashed in rewards to my MS account.


    I know that Xbox rewards went away but I "cashed" in my points and I have yet to see it applied to my Microsoft account

    :)
     
    ant ant ant, Jun 15, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Haven't received my cashed in rewards to my MS account.

    Xbox support does not handle the Rewards program.
     
    Smwutches, Jun 15, 2018
    #2
  3. denis97g
    denis97g Guest
    Haven't received my cashed in rewards to my MS account.

    try to contact support.xbox.com they should be able to help you.
     
    denis97g, Jun 15, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Haven't recieved my cashed in rewards to my MS account.

    Hello ANT ANT ANT,

    From the transition FAQ:

    What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

    If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft
    account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

    This also applies to any pending Credits when you opted out of the program.
     
    XBLRewards8, Jun 15, 2018
    #4
  5. XBLRewards8 Win User

    Haven't recieved my cashed in rewards to my MS account.

    Hello ANT ANT ANT,

    From the transition FAQ:

    What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

    If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft
    account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

    This also applies to any pending Credits when you opted out of the program.
  6. denis97g Win User

    Haven't received my cashed in rewards to my MS account.

    try to contact support.xbox.com they should be able to help you.
  7. Smwutches Win User

    Haven't received my cashed in rewards to my MS account.

    try to contact support.xbox.com they should be able to help you.
    Xbox support does not handle the Rewards program.
  8. XBLRewards8 Win User

    Haven't recieved my MS Reward Points

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    Furthermore, Xbox Live Rewards Credits and MS Reward points are not the same currency.
  9. Smwutches Win User

    Haven't recieved my MS Reward Points

    96 hours is how long it takes for them to be added as pending on the Rewards site. They would be scheduled to deposit into your Microsoft account balance around June 15.
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Haven't recieved my cashed in rewards to my MS account.

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