Havent recieved extra free months of groove music

OG THC · Sep 10, 2017

I just got the 1 month free trial of groove music because it said I would receive a code for 3 additional months free. Wouldn't have bothered with Groove music otherwise so I am pretty disappointed.

was wondering if this will show up or I did something wrong. if I am not getting the free additional 3 months, just cancel my subscription.

:)

Voice of Doctor · Sep 10, 2017

Free 3 months of groove with the purchase of 1

I never got my free 3 months of Groove music after buying one and since then it expired and I have not recieved 3 months free code I shouldve. Here's the reference number to my case No. [Mod Removed]

Zygon63 · Sep 10, 2017

Groove, Four free month promotion

Hi everyone,

I've had a reply to my question about this on the Groove forum, apparently the codes
should be sent to us within 30 days of the 30-day trial ending, not starting. Nice of them to tell us that now..!

https://answers.microsoft.com/en-us/musicandvideo/forum/xboxmusic/groove-music-4-months-free-code-no...

:-D

Mister Cizl · Sep 11, 2017

Hey OG THC! For additional assistance with Groove, post over
here. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey OG THC! For additional assistance with Groove, post over
here. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

walkerwheely87

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

Zygon63

Hi everyone,

I've had a reply to my question about this on the Groove forum, apparently the codes
should be sent to us within 30 days of the 30-day trial ending, not starting. Nice of them to tell us that now..!

https://answers.microsoft.com/en-us/musicandvideo/forum/xboxmusic/groove-music-4-months-free-code-no...

:-D

ehou333

Hi, please respond to my issue.

Mister Maka

Hey there ehou333.

After taking a peek into this, we have determined you are not eligible for this promotion. If you have already taken part in this promotion previously you would not be eligible for future iterations of this promotion. Thanks for your understanding and if any
other Xbox support questions pop up, please let us know.

Havent recieved extra free months of groove music