Haven't recieved a delivery label for a service

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello,

We're sorry to hear that you are unable to receive the shipping label for your controller's replacement. We understand to how important it is for you to get this controller of yours to be shipped. However, the only thing we can do here in Community is to guide you to the right direction who can help address your concern. Since you mention that you need to contact support. May we ask if you had contacted the support?

Live support team have the advanced tools that can help you with this concern. We encourage you to contact support and if you found difficulty, please let us know.

If you haven't, please see the steps below on how to contact support:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

*I know this unrelated but I need some help*

hello, Mrs. Kathy

I got my Microsoft Account Locked (Compliance Lock) and I sent the ticket 5 days ago and still haven't gotten a reply the sir ticket number is SIR11795026. I even made a ticket before that which was 8 days but I made a new one since I started a support ticket and he told me to make a new ticket. I even made a new ticket today where he told me to make a new ticket the case number is 1046428577. But it was the same ticket number as SIR11795026.

The email address for the locked account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct. I filled out is called "account reinstatement". It also does not tell me how to retrieve my data. and I've made multiple support ticket and all they say is that in 24-72 hours I'll get a response which they never do.

I've called and chatted with support, local and world-wide, for different services I just never get a reply they just tell me to wait everytime.

It's been 14 days now.

If the return label is for UPS then you would either drop it off at a UPS drop off or contact them to come pick it up. Same for if it's for a different delivery service.

Hey there Wagakmadu,

Thanks for reaching out to the Forums for clarity concerning your repair. I can totally understand your eagerness to get your controller replaced with a functioning accessory.

If you don't mind me asking, what kind of controller are you getting replaced?

Controller replacements normally are self shipping, being that you have to ship the controller at your expense for the free exchange.

For a little deeper look into your situation, I would suggest getting in contact with
customer support at your earliest convenience.

Thanks for reading!