Haven't received rewards points

Starfox2009 · Apr 2, 2017

My rewards points were supposed to be deposited by the 30th and they have not been

:)

Fhee-26120EDF-F184-4937-8869-48CAD3FFDBD2 · Apr 2, 2017

Haven't received reward points :-(

They should show as pending on the rewards site. They are scheduled to be deposited at the end of the month.
Click to expand...

no. when I redeemed my vip gems they asked for an email to send the code to redeem the reward points. I'm trying to say its been a few weeks, yet no email. and there is no status of them on the rewards site...

Smwutches · Apr 2, 2017

Haven't received reward points :-(

Per the program's FAQ:

[b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b]
[b][b][b][b][b]I claimed Rewards Credits from the vault. When will I receive them?

[/b][/b][/b][/b][/b]

[b][b][b]If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending
in your account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that
amount will be deposited into your Microsoft account on or around the 15th of the next month.[/b][/b][/b]

[b][b][b]
Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]

Smwutches · Apr 2, 2017

You'll want to post in the support section of this forum in order for support to check into it for you. Keep in mind that credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000
between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

VincenzoPacione

Thank you very much for your help!

VincenzoPacione

Ok cool, thank very much for your help!

Smwutches

You'll want to post in the support section of this forum in order for support to check into it for you. Keep in mind that credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000
between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

About this issue, please contact Microsoft rewards support via the link below.

https://support.microsoft.com/en-us/supportrequ...

Smwutches

Per the program's FAQ:

[b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b][b]
[b][b][b][b][b]I claimed Rewards Credits from the vault. When will I receive them?

[/b][/b][/b][/b][/b]

[b][b][b]If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending
in your account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that
amount will be deposited into your Microsoft account on or around the 15th of the next month.[/b][/b][/b]

[b][b][b]
Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]

Haven't received rewards points