Haven't Received Rewards Points Deposits Since Becoming a Member Over A Year Ago

Hey ,

I have not received any rewards points since I became a member of the program over a year ago. It keeps saying that I need to update my profile which I have done multiple times and all the information is correct. Some help would be greatly appreciated.

:)

 

Xbox Live Rewards has not deposited at all

I have been a member of Xbox Live Rewards program since 2013. Since that time, every time a deposit happens, I've never received the funds from the transaction. Not once, since I joined. Example, a deposit of 4,200 points was to be deposited on October 25,
2017, and haven't received any of it. I would like all of the deposits that I have earned.

 

Haven't had a Rewards deposit in over a year

Hello Mr Hairs,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

 

Hello Taulafe1,



After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.