Haven’t received myvip credits

Discus and support Haven’t received myvip credits in XBoX Rewards & Social to solve the problem; I redeemed some of my vip gems for Microsoft credits at the beginning of the month. I still haven’t received them yet. I had did 2 transactions for a... Discussion in 'XBoX Rewards & Social' started by DLemma-1011B4D9-9359-4849-8E96-0B34186007ED, Mar 15, 2018.

  1. Haven’t received myvip credits


    I redeemed some of my vip gems for Microsoft credits at the beginning of the month. I still haven’t received them yet. I had did 2 transactions for a total of 15,000 credits. When should i expect to receive them

    :)
     
    DLemma-1011B4D9-9359-4849-8E96-0B34186007ED, Mar 15, 2018
    #1
  2. Reward credits

    I bought 15,000 reward credits with my gems but I haven’t received any credits
     
    xXHYBRIDKING1XX, Mar 15, 2018
    #2
  3. Redeemed for 10000 reward credits and ...

    I recently redeemed for 10000 rewards credits but I haven’t received them yet. My account says I did redeem them but they haven’t appeared in my pending or reward credits section. What do I do?
     
    TheOPWatermelon, Mar 15, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Haven’t received myvip credits

    Since you redeemed them early this month, they would be scheduled to be deposited at the end of this month, on the 29th.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
     
    Smwutches, Mar 15, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Haven’t received myvip credits

    Since you redeemed them early this month, they would be scheduled to be deposited at the end of this month, on the 29th.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
  7. XBLRewards8 Win User

    Haven’t received myvip credits

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. XBLRewards8 Win User

    Not receiving Rewards...

    Hello Caesisus6,

    There are two ways to earn Rewards Credits. One is the completion of the offers found on your MyMissions page. The only way to receive Credits for non-offer purchases is through MyVIP payback. However, in order to be eligible for MyVIP payback, you must
    have at least one MyVIP star. To be promoted to your first star, you must make $300 in eligible purchases. Since you did not reach your first MyVIP star until your recent purchases, you have not received any Credits for your previous purchases, since your
    purchases neither completed any offers or were made with a MyVIP star. You can view your MyVIP status at (https://rewards.xbox.com/myrewards/).

    Since MyVIP payback is calculated as a monthly whole and placed as pending in your account midway through the following month, it is still too early to see Credits pending for your purchases in November which earned you your first MyVIP star.
  9. relaxed aura Win User

    Am not currently receiving Microsoft reward points for purchases in Microsoft Store nor am I getting credit in Punch Card for said purchases. How can this issue be resolved?

    Hi Pinesse,

    Wanted to thank you for the update. I haven’t been as fortunate, as I still haven’t received points or credit towards my Punch Card for movies purchased. Will continue to wait and will hopefully receive points and credit for Punch Card before month ends and it resets. Hope you have a great day.
  10. XBLRewards8 Win User

    Missing rewards points

    Hello LittleToolBoxx,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. Also, keep in mind that as stated in the FAQ, you can only receive Credits for an offer or MyVIP, and not both (unless otherwise stated). Therefore, your purchases
    that went towards the Family Rewards offer will not also award Credit from MyVIP payback.
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Haven’t received myvip credits

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