Haven't received my 3 months subscription when buying Just Dance 2017 Gold

iiamit · Nov 20, 2016

I have purchased the gold edition of Just Dance 2017 but have never received the 3 months Unlimited! subscription.

Your online support chat agents (two...) sent me here. Any help would be highly appreciated.

Reference # from support: 1363522682

:)

DNApalindrome · Nov 20, 2016

Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

I have recently purchased Just Dance 2017 Gold Edition, and I cannot access my 3 month subscription to Just Dance Unlimited as advertised with the product. I have already redeemed the code that came with my game, and I still cannot access Just Dance Unlimited.
Clearly others are having the same issue: Buy Just Dance 2017® Gold Edition - Microsoft Store

Xantro2008 · Nov 20, 2016

Just dance 2017 gold edition

so I purchased in store the just dance 2017 gold edition on xbox one and redeemed the 3 month code for unlimited access on 12/25/16. It went through and I logged in today 12/28/16 for my kid to play and its saying I no longer have access to the just dance
unlimited subscription. Why did I only receive it for 3 days when the game and voucher clearly state 3 months?

Mister Maka · Nov 22, 2016

Heya iiamit.

Sorry to hear you haven't received your subscription. To check, do you see a completed transaction for it over on commerce.microsoft.com? If so, let's get you in contact with
Ubisoft support, they'll be able to best help out.

Mister Maka

Heya iiamit.

Sorry to hear you haven't received your subscription. To check, do you see a completed transaction for it over on commerce.microsoft.com? If so, let's get you in contact with
Ubisoft support, they'll be able to best help out.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

Mister Beep

Hey DNA,

Thanks for posting! For this specific issue, you will need to reach out to Ubisoft Support for further assistance. This content should be provided in-game, and unfortunately we're unable to add subscription time to a 3rd party subscription service. Please
feel free to let us know how it goes!

XBF Crystal P

Hey there!

Thanks for reaching out. The available line for Just Dance for Xbox One.

This is an Online Streaming service playable Via +JUST DANCE 2019, JUST DANCE 2018 & JUST DANCE 2017 & JUST DANCE 2016

Hope this helps.

workcool

I buy a subscription of 3 months for just dance 2018, Surmon account the purchase is good but I do not have access to the song extra.

Haven't received my 3 months subscription when buying Just Dance 2017 Gold