Haven't gotten rewards points for purchases.

Hello LoneStarrSB,

We only award on every $10 for MyVIP. This is why for your July purchases you have 400 Credits pending from your MyVIP Gold 2 Payback. From the FAQ:

How does a MyVIP Star Rank work?



For every $10 you spend during the month on eligible items in the Xbox Store and/or Microsoft Movies & TV, you'll earn a % back in Rewards Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar
month (i.e. if you spent $87 in July, you would earn xx% of $80, with the existing $7 rolling over into August's balance).


Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month. Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled
in the program, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyVIP page. Keep in mind that to earn a % back with MyVIP, you need to unlock the first star by spending at least $300, and spend at least
$10 in eligible items in the month. For more information, please see our Terms and Conditions.



Regarding your September purchase of Destiny 2, also from the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Please post this in the rewards forums.

The people there should be able to help you.

Hello Starfox2009,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. This is why only a portion of your Credits were deposited on March 29th. The remainder of your Credits that occurred in the latter half of last month will be a part of the mid-April deposit.

These are all the transactions that I believe that I haven't gotten rewards points credited. I am mostly concerned about not receiving the 15,000 rewards points from Xbox Design Lab.

I do have the same problem, Rewards Member since the middle of 2016 and till today i haven't gotten any Point...

Greetz