Havent got points for purchases in months. Even though I am VIP

I have spent a ton of money but havent got any rewards back

:)

 

Hey i need help

i have spent about 200 bucks on xbox this month and im 3star vip shouldnt i have gained points back for spending money on the xbox cards/purchases? Only points iv got was for the survey at the start of the month -_-

 

Deposite & balance problem

I requested a deposite of points a while ago from your rewards program and still havent recived it and i also havent recived my credits from my vip vault purchases what do i do