Haven't been getting any rewards from my work!!

Hello Royalty Desires,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from
the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We do not give out Credits for achievements unless as part of a special offer.

We are not rewarded for earning achievements unless there is a specific promotion stating such. Typically the promotion involves purchasing an eligible game and then unlocking a certain number of achievements in that purchased game. Also, it's important
to remember that pre-orders are not eligible for rewards unless you complete specific promotions.

Otherwise, the staff will review your account and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. Since it's after hours Thursday (PST) you might not hear back from them until Monday.

It's been longer than a week and I still haven't heard anything from Xbox! I lost 250 freaking rewards points that I have no way of getting back, and no one is talking to me! Please, Xbox, I just want to get either a refund or my reward!

Haven't got any currency, that's the issue, I've been constantly purchasing digital content with no rewards and it just started happening this year. I've been in the program for years and this year i wasn't getting any currency rewards so i checked my account
to manually send my currency as you can once you get a certain amount of rewards.

That's when i seen i didn't have any pending currency, i should, i spend enough to know i should have had way more than enough to get currency by now.

Hello Loulou Legrand,

It looks like you chose to opt in to the Simply Rewarding offer last month (6000 Credits for $60 in purchases). This caused your purchases to go towards this offer, and not MyVIP payback, since purchases can only be awarded once. This is outlined in our
FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you did not complete that offer, it did not award Credits from completion. If you are curious about your MyVIP payback for purchases made in April, since we calculate payback as a monthly whole, those Credits are not awarded until around the middle
of the following month. This is outlined on the FAQ as the folllowing:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!