Haven’t been able to redeem rewards for 3 years. Says reach out to support forum for help

l Shotz I · Mar 15, 2018

hellpppp. I have 137k rewards built up over 4 years and it always says I can’t redeem. I need help.

:)

F13RYB34RD · Mar 15, 2018

Still cannot access Xbox Live Rewards points

hello,

Just received another email from Xbox, summarizing my rewards earnings for December 2017. At the top of the email is a message that says there seems to be an error with my account: please reach to to the forum support team.

This problem has been going on for years, and so far, no solution has been offered from any support member. I have a lifetime accumulation of 40,289 rewards points, and have not been able to redeem any of those points. This is extremely disappointing, and
every time I reach out for a solution...there is never an answer.

I have been an paying Xbox Live member for 11 years in my current account, and had a different account before that. This is the only experience with Microsoft that I have been left feeling disappointed and unimportant.

Please help.

TheOPWatermelon · Mar 15, 2018

Redeemed for 10000 reward credits and ...

I recently redeemed for 10000 rewards credits but I haven’t received them yet. My account says I did redeem them but they haven’t appeared in my pending or reward credits section. What do I do?

l Shotz I · Mar 16, 2018

I have the same problem.
Click to expand...

and I’ve posted now 4 times with no help. Is this where we are supposed to post???

XBLRewards8 · Nov 3, 2018

Hello l Shotz I,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have been providing us with fixed deposits as they work on this issue, like your last deposit on February 21st. Additionally, the 137k number
you reference is your lifetime Credit amount, which is not the same as your pending (un-deposited) amount. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello l Shotz I,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have been providing us with fixed deposits as they work on this issue, like your last deposit on February 21st. Additionally, the 137k number
you reference is your lifetime Credit amount, which is not the same as your pending (un-deposited) amount. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

l Shotz I

I have the same problem.

and I’ve posted now 4 times with no help. Is this where we are supposed to post???

Smwutches

You'll want to contact Microsoft Rewards support via the contact link at the bottom of the Rewards site. They do have a limit of how much you can redeem in a year. If you've reached that limit, you won't be able to redeem anymore until the next year.

XBF Steven R

Hey there DarkesWolf,

Thanks for reaching out to the Forums for advice on how to get redeem your points.

If you're having problems with redeeming your rewards, then you would definitely benefit from reaching out to their support directly.

On the
rewards page, go down to Contact Microsoft Rewards support to send a request for help that way.

When you get a chance, give that a shot and let us know how that helped.

Thanks!

MoeZArts

Hi CatchallBear362,

Thanks for reaching out to the Forums. You will need to reach out to Xbox Support directly, as they are the only ones who have access to your account and be able to help with redeeming codes. To speak to a Xbox Support,

https://support.xbox.com/en-us/contact-us

Step 1: Choose Billing & Accounts

Step 2: See other options > Can't redeem a code

Step 3: Show Contact Options

Step 4: Chat with Xbox Support

Haven’t been able to redeem rewards for 3 years. Says reach out to support forum for help