Haven't been able to receive my reward credits for over a month

Hello TisFridae,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Your December 21st deposit was a result of their efforts, but at the current time, they have not yet created a more permanent solution. We apologize
for the inconvenience, and ask for your patience while our other team works on a solution.

Hello Thrillhauus,

Unfortunately, the strange extra account you are seeing may be related to this deposit issue. There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary
billable account to deposit into for your Microsoft Account, and thus aborts the process. Since we do not have direct access to the database containing user's billable accounts, this is an issue that we are working on resolving with another team. The unknown
billable account that you discovered may be related to the issues our program is experiencing with this database, but we cannot offer a fully informed response on that issue. Since we do not have control over user's billable accounts, you would have to contact
Xbox support for more assistance on the issue where you see a strange US account in your information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty
user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Hello bryanmiller90,

We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Seconded. I'm pretty amazed that MS haven't been able to fix the Rewards system for the 18 months it's been broken, but even more amazed that, given their inability to fix it, they aren't manually crediting our accounts with the credit due. Shockingly bad
customer service.

Hello Dragunbo3,

Apologies for the inconvenience. We have identified an issue with some of your purchases made earlier this month, and have adjusted those purchases to be recognized for this offer. You should see this offer completed shortly.