Haven been able to send messages on my account since an update around 11/7/16

I can not send messages to anyone on my account. Every time I try to send a message I get two different errors, on my Xbox I get "message didn't send" when I try on my smart glass app I get "this person might not be your friend, doesn't exist, or we cant
reach the services". I can send game and party invites, receive messages, talk in parties, and send messages in parties but I am unable to send messages out side of those. I have called Xbox customer support twice and they sent me here. I have tried the suggestions
on the support website about possibly having an issue relating to a “Call us overprotective” message. Which I did not get when signing into www.account.microsoft.com.

PLEASE HELP ME, I'm paying for this service and haven't had any enforcement actions on my account in the 10 years that I have been with Xbox Live

:)

 

"Haven been able to send messages on my account since an update around 11/7/16"

I can not send messages to anyone on my account. Every time I try to send a message I get two different errors, on my Xbox I get "message didn't send" when I try on my smart glass app I get "this person might
not be your friend, doesn't exist, or we cant reach the services". I can send game and party invites, receive messages, talk in parties, and send messages in parties but I am unable to send messages out side of those. I have called Xbox customer support twice
and they sent me here. I have tried the suggestions on the support website about possibly having an issue relating to a “Call us overprotective” message. Which I did not get when signing into www.account.microsoft.com.

PLEASE HELP ME, I'm paying for this service and haven't had any enforcement actions on my account in the 10 years that I have been with Xbox Live.

 

Account suspension date reached but still cant communicate.

My account received a communications ban on 11/16/17 and was set to last till 11/29/17. The date has been reached, yet I am still banned and unable to use party or game chat, send messages, or use the Looking for Group posts. I do not understand why I cannot
use any of these after the ban was lifted. My gamertag is .

 

Hey there Dark1ingL0rd,

Despite not seeing the "Call us overprotective" message, try updating your information or just the phone number on the account and see if it helps. This is what we call "Updating your security proofs" and seems to help in a situation like this.

Let us know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Will it take effect right away or do I have to wait a day?

 

We've seen it take various times. Sometimes more quicker than others, but give it 24 hours and let us know how it's going.