Haveing trouble getting on store

SwiftPsycho97 · Jul 3, 2018

every time I click on store it tells me something went wrong and to enter code 0x8007bfa but nothing of found so unable to get on the Xbox store.

Any idea?

:)

FearedNightmare · Jul 3, 2018

Haveing trouble

But first try what Wickeder said. Hold the powerbutton on your Xbox for approx. 10 seconds untill it turns off, then unplug it for another 15 seconds and try again

WickederPhoenix · Jul 3, 2018

Haveing trouble

they said turning it off and unplugging the xbox one for 10 seconds is a cold reboot it might work

Silverplayer21 · Aug 20, 2018

Restart your Xbox by holding down the power button on the console until it powers off, then try to turn it on. It should allow you to purchase and look at the store again.

Silverplayer21

Restart your Xbox by holding down the power button on the console until it powers off, then try to turn it on. It should allow you to purchase and look at the store again.

icedterminal

Thanks for your suggestions.

I have reinstalled once already. Uninstalled, rebooted, reinstalled. It's a 100gb download and I'm not doing that again. Comcast does have data caps for residential customers. The reinstall had no effect.

An OS reinstall / reset is out the question. I have version 2004 (19041.264) and it was fresh installed on 5/20/20. Completely wiped the SSD first as upgrades tend to cause issues. I have no interest in reinstalling my other games, software and drivers for
one game. And expecting a customer to do that for a single product is a stretch. Especially when the OS was only just recently installed.

Reactor Leak SF

Well....i cant help with the refunds....but maybe i can help make this run better. Not sure which system you are using, but a few things i would try

1) delete and reinstall the game, then

2) hard system reset

if it doesnt work then i would also try a full dactory reset IF you dont have a ton of games installed or dont mind reinstalling a lot of games if you do....im thinking a full on factory reset can help. If yours is an OG xbox one, you might want to go with
a full restore anyways since its an older system

icedterminal

Yeah that's a problem too. I can't do anything else because the buttons to ask for a refund are now gone.

But thanks for your feedback none the less. I wasn't aware this was all volunteers.

Honda Man 04

There isn't any additional steps that we can do here because we are volunteers and have no impact on decisions. Other than responding or contacting them again, my only suggestion would be to dispute the charge if you used a credit card.

Haveing trouble getting on store