Have you been charged 23% instead of the usual 20% VAT in the UK when buying the ESP (Extended ...

Good news if you have - please read on Good news on this one after I made it aware to Amtrust (provider of cover) I first contacted the Financial Ombudsmen who told me to contact FCA Then I called the FCA who told me to contact HMRC Couldn't get anyone
at HMRC so I decided to call the people the govern then policy who is AmTrust Zoe has just called me to say she has spoken to the underwriters and this was an error due to it being a new product and thanked me for bringing this to her companies attention.
Because I did this she has refunded the £13.80 to my account and they are now proceeding to fix the problem so that customers are just charged the 20% I asked her what would be happening to the hundreds of people that were charged the 23% and she said they
have to sort the error out first then they will be refunding everyone that purchased the ESP the extra they were charged This is fantastic news and it's been auctioned pretty quickly so well done AmTrust Europe Limited Look forward to your refund soon folks
so it looks like the £59.99 price tag is indeed that very price for the extra 2 years warranty

:)

 

Have you been charged 23% instead of the usual 20% VAT in the UK when buying the ESP (Extended Service Plan)

So

No one has purchased the Extended Service ?

 

Have you been charged 23% instead of the usual 20% VAT in the UK when buying the ESP (Extended Service Plan)

Good news if you have - please read on

Good news on this one after I made it aware to Amtrust (provider of cover)

I first contacted the Financial Ombudsmen who told me to contact FCA

Then I called the FCA who told me to contact HMRC

Couldn't get anyone at HMRC so I decided to call the people the govern then policy who is
AmTrust

Zoe has just called me to say she has spoken to the underwriters and this was an error due to it being a new product and thanked me for bringing this to her companies attention.

Because I did this she has refunded the £13.80 to my account and they are now proceeding to fix the problem so that customers are just charged the 20%

I asked her what would be happening to the hundreds of people that were charged the 23% and she said they have to sort the error out first then they will be refunding everyone that purchased the ESP the extra they were charged

This is fantastic news and it's been auctioned pretty quickly so well done AmTrust Europe Limited

Look forward to your refund soon folks

so it looks like the £59.99 price tag is indeed that very price for the extra 2 years warranty

 

Just had a reply and to update this thread seeing how no one had even replied...looks like no one purchased the ESP

Reply:

The cost for a UK customer should be £59.99
including VAT. I understand the error comes from the fact that the tax is charged in Ireland.

By way of an update, we understand that in talks in the USA yesterday/overnight the error was identified & accepted by Microsoft, so the change process shouldn’t take too much longer.

We’ll then need to identify & reimburse all UK customers where they were charged the additional tax.

Should you have any further queries, please do not hesitate to contact me.