Have yet to receive refund

Depends on the payment option you used

If xbox balance then itwouldve been instantly

If you used a creditcard there is a reason why it says canceled

Because your pre-order was canceledd

And since you canceled in Feb you don't get a refund for two reasons

One you were never charged as per pre-order policy

They DONT charge creditcards till 10 days before launc

Neir replicant is launching today not in feb

Since neir replicant isn't even out yet you weren't even close to the 10

If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you’ll be charged around 10 days before the game launches.

So if you owe a balance for other stuff you are just going to have to pay your minimun

Hello Erisirus,





We are very sorry for the late follow-up,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question or start a discussion (microsoft.com)









Sincerely

Khou Sun

Microsoft Community Moderator

Hello Erisirus,



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein even though you have already managed to cancel your order on the same day you have ordered it. But you are still not getting a refund on the product that you have ordered.



Let’s work together in finding the best solution to this issue.





In the meantime, we would like you to try the steps provided from this link: Request a refund for digital games | Xbox Support.

If the provided link does not help you with your current concern. We suggest that you send or email them back our refund team about this problem.



Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

I haven't received a refund yet.

I have asked for a refund several days ago and its almost been two full weeks of not getting a refund!!

There should be no hold up on the refund since it was an accidental purchase made by my son, please revert and refund the payment that has been approved several weeks ago

So im confused. Did you request the refund several days ago or 2 weeks ago? Just asking since you mention both several days and 2 weeks so a little contradictory.