have to ask again because i cant find my original post

so i put in a post a while back about being unfairly suspended from the rewards app along with a bunch of other people who just woke up one day to find they was suspended with no real cause. me for example they cant say i did anything worth suspending that i cant easily rebuke and i want to know if anyone has acually gotten their unfair suspension overturned? the rules they claim lead to a suspension is 1 of 3 things you eaither use a vpn. have multiple accounts or cheat. now i have done none of those things and i did acually receve a response and it was the stupidest response ever because they made no mention of me being suspended in fact the e-mails all said the same thing "your refund request has been receved". refund request? i opened a ticket on the site to get the unfair suspension on the rewards app removed and thats the response i receved. a we got your refund request? im sorry but who is acually running that department when i dont know if im the only one who receved that response from them so i ask here again and any help would be greatly appriciated but how do you get in contact with the people from the rewards part of microsoft without opeining a ticket because that does nothing.

:)