Have replaced Everything on My XBOX ONE through exchange or advanced Exchange> Was told if ...

My Xbox started doing this when I first got it, so I rang Microsoft and the went through all the checks and "fixes" and they told me to try it again and ring back if it went off again. It did so I ended up having to go through everything two more times with
different people before they would accept that the console was faulty. They then set up the advanced exchange for me on the 27th and I'm still waiting for the replacement to arrive.

Having your console replaced is the only thing that will sort this out as far as I know, if you ring up to have it replaced make sure you push them for the advanced exchange, at first they wanted me to wait 2 weeks for a repair.

I called them and spend near 3 hours on the phone. They told me I would be receiving a brand new DAY ONE replacement bundle. It is also an Advanced Exchange.

guys... I've NEVER gotten a console back from MS in less than 3 weeks. be patient... to those you who are still getting hosed by MS sending you defective consoles... I feel for you

Seriously!? this has already been a 3 week transaction .. basically a nightmare from the start. I figured I was not the only person out here getting multiple defected consoles.



This must be a more wide spread issue then recently announced. Nobody has returned my call either. They told me they were escalating this as well.

I will be documenting my experiences as well, video recording the multiple issues I have been through with defected consoles. If it happens once again I will be taking my story and documentation of my poor service straight to the media. My local
news and also writing larger media coverage so they can let the public know what kind of service to expect. I feel this is a Rush Product
and will most likely end with a refund. Too bad b/c it looks to have Potential.

I received a replacement console yesterday due to the fan getting quite loud (was really quiet for the first week) and having an annoying high pitch noise, could hear it while playing Battlefield 4! I plugged the new console in and instantly there was a
squealing ticking noise coming from the fan. It's really appalling and obvious that they're not even checking the replacement consoles before shipping them to us to make sure we're not getting another defective console.

Spoke to someone yesterday who was escalating it and someone would call me back, no one did and I'm not surprised, they never call back! Phoned up again today and was told I'll have to wait until they've taken the hold off my card before processing another
exchange. Honestly it's a *** joke. Also initially when chatting on the online chat support last week I was told I'd get a free game but today was told that's only for hard drive problems I told him I've kept the chat transcript, he said he'd look into the
chat but can't promise anything. I bet they don't even offer us anything for having TWO defective consoles