Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a ...

Discus and support Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a ... in XBoX Games and Apps to solve the problem; I talked to someone about a month ago about my problem, and she was very rude. Said she couldn't help me. I'm very disappointed in this type of... Discussion in 'XBoX Games and Apps' started by Iamready2go, Apr 4, 2018.

  1. Iamready2go
    Iamready2go Guest

    Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a ...


    I talked to someone about a month ago about my problem, and she was very rude. Said she couldn't help me. I'm very disappointed in this type of treatment from Microsoft. Please help me get my puzzles downloaded. Thanks, [Mod Removed]

    :)
     
    Iamready2go, Apr 4, 2018
    #1
  2. LordDefianth
    LordDefianth Guest
    Cant download purchased or free puzzles

    I paid 3,400 gold for a puzzle collection and can't download it. I also can't download the free collections.
     
    LordDefianth, Apr 4, 2018
    #2
  3. PeachAttic32311
    PeachAttic32311 Guest
    download didn't work

    I paid 10,625 coins for a puzzle collection that did not download What do I do
     
    PeachAttic32311, Apr 4, 2018
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a ...

    Hey Iamready2go! We're sorry to hear about the difficulties getting some collections downloaded. Are you getting an error message or code of any kind when trying to download the collections? Post back and let us know!
     
    Mister Cizl, Apr 5, 2018
    #4
  5. Mister Cizl Win User

    Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a month

    Hey Iamready2go! We're sorry to hear about the difficulties getting some collections downloaded. Are you getting an error message or code of any kind when trying to download the collections? Post back and let us know!
  6. CubicalNewt56 Win User

    Download Issues

    Hey Yonder, I just messaged you inadvertently. All I really meant to do was comment on your post.

    Same thing happening to me here. I ordered a puzzle collection (Rivers).

    The system took my 5100 in gold credit but hasn't given me the puzzle collection.

    It says downloading but never completes.
  7. SheriRosewall Win User

    UPSET

    YES!! it has been MONTHS since I, too, have been able to download puzzles that I HAVE PAID FOR! C'mon support people!!!
  8. EILASCHMIDT Win User

    Jigsaw Puzzles

    Yes. My Gamertag is MannerlySun1181. When I drag the cursor over my Gamertag I get the following message: "You are signed in and connected to Xbox live. Your progress is being saved in the cloud. Obviously, this message is a crock. I've been told
    that the hundreds of puzzles that I have purchased and solved are gone.

    I spent two hours with tech support in an effort to resolve the loss of all my puzzles. Roughly 3/4 of an hour with Microsoft support and another hour plus with Xbox. Neither "tech" could resolve the issue so I have given up ever getting those back.

    Since that time, I have paid for four new puzzle collections. Two of those collections just disappeared into thin air, forcing me to purchase two more collections and try again. None of the puzzles will load in either of the two remaining collections.
    The screen goes blank with the rotating dots in the center and then I am kicked back to the Microsoft Solitaire Collection Screen.

    I see there are several messages with pretty much the same complaint I have. It appears that, like me, are talking to the deaf.
  9. ScrappyClock1 Win User

    Puzzles will not download

    lucky you, I have been trying for months to get support to help me figure out why puzzles I have paid for will not download completely.
Thema:

Have paid for Rivers and Actions Collections, but puzzles will not download. It's been over a ...

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