Have Not Revcived Rewards For Months on games I bought

Have Not Revcived Rewards For Months on games I bought lst below pls fix have no rating and no rewards

January 15, 2017

Order number

9440da6e-468d-4f22-b20b-ef7fc1728b5a

Get order help

Total

CAD $3.14

Details

Payment method

Microsoft account, Visa **2575

200 Call of Duty®: Infinite Warfare Points

CAD $2.99

This add-on works with

Completed

January 15, 2017

Order number

3c5b9ce9-b1cb-4129-a426-3b0d64e5d47e

Get order help

Total

CAD $3.14

Details

Payment method

Microsoft account

200 Call of Duty®: Infinite Warfare Points

CAD $2.99

This add-on works with

Completed

January 11, 2017

Order number

567735033259356064

Get order help

Total

CAD $-1.43

Details

Payment method

Microsoft account

Tiny Troopers Joint Ops

CAD $9.99

Completed

January 10, 2017

Order number

2ad59b68-6573-46b6-8509-54f6907e9d99

Get order help

Total

CAD $2.09

Details

Payment method

Microsoft account

230 Platinum Pack

CAD $1.99

This add-on works with

Completed

December 29, 2016

Order number

a5364357-4f87-4126-b013-a2336137e7d2

Get order help

Total

CAD $29.93

Details

Payment method

Microsoft account

Battleborn Digital Deluxe

CAD $28.50

This bundle includes

Completed

December 24, 2016

Order number

400151ca-b425-4c70-a871-26ccc1cc8d54

Get order help

Total

CAD $9.45

Details

Payment method

Visa **2575

HITMAN™ Intro Pack

CAD $9.00

This bundle includes

Completed

December 22, 2016

Order number

f3a6ff9f-5c16-46ef-9467-23c906a57206

Get order help

Total

CAD $14.16

Details

Payment method

Visa **2575

1,100 Call of Duty®: Infinite Warfare Points

CAD $13.49

This add-on works with

Completed

December 22, 2016

Order number

0b4c4898-0b02-4085-b0d7-33eacdc4b665

Get order help

Total

CAD $83.99

Details

Payment method

Visa **2575

Tom Clancy’s Ghost Recon® Wildlands - Standard Edition

CAD $79.99

This bundle includes

Completed

Releases on 3/6/2017

December 21, 2016

Order number

e18c59d6-46f4-4814-a81c-818b27f6bc1f

Get order help

Total

CAD $79.09

Details

Payment method

Microsoft account, Visa **2575

Call of Duty®: Infinite Warfare - Season Pass

CAD $69.99

This add-on works with

Completed

December 16, 2016

Order number

3c7f12af-53b3-4081-8b8b-3e1e0cd6bdef

Get order help

Total

CAD $90.39

Details

Payment method

Visa **2620, Microsoft account

Dead Effect 2

CAD $11.99

Completed

November 18, 2016

Order number

567453558123284993

Get order help

Total

CAD $1.05

Details

Payment method

Visa **2620

Gold – 1 Month for $1

Subscription

CAD $1.00

Completed

Manage subscriptions

November 9, 2016

Order number

567453558091796913

Get order help

Total

CAD $-1.06

Details

Payment method

Microsoft account

ReCore

$39.99

Completed

October 1, 2016

Order number

30bbe2d3-abf3-47c7-ad44-71ed4cb79752

Get order help

Total

CAD $5.45

Details

Payment method

Microsoft account, Visa **2620

Assassin's Creed Pirates

CAD $5.19

Completed

:)

 

Have Not Revcived Rewards For Months on games i bought

A reward staff member will have to review your purchases, but keep in mind that pre-orders, in-game consumables (which you seem to have quite a few of), and subscriptions do NOT qualify for MyVip rebates. You also must have at least 1 star in MyVip in order
to receive rebates on your eligible purchases.

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not work weekends.

 

Have Not Revcived Rewards For Months on games i bought

To Add: You posted in the DISCUSSION forum which is not monitored by the staff. If you have not already, you need to re-post your topic and change the Forum Type to SUPPORT. Once you do that, they will reply within 1-2 business days.

 

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. Support will double check if any of the purchases were eligible for offers,
but VIP rebates are calculated after the end of the month and given by the 15th of the next month so it would be too soon to see credits for February purchases if you are eligible.

Your Ghost Recons preorder would count as a punch towards your Games on Demand punchcard. You would need 2 other eligible purchases in order to complete the offer and receive credits.

 

Actually, if I am reading his post correctly, he pre-ordered Ghost Recon on December 21st or 22nd 2016 making the pre-order ineligible for the current promotion. Not to mention all of the in-game consumables which are not eligible. The only 2017 purchase
which is eligible for MyVip is Tiny Troopers $9.99 as the rest of 2017 is Call of Duty Infinity Points (in-game consumables)

 

Yeah, i read the date wrong on Ghost Recons. So that would not have been eligible. There were no offers in December that game would have been eligible for.

 

Hello MA5T3RCH13F82,

Pre-orders, game consumables, and subscriptions are not eligible for MyVIP. Furthermore, you are registered as a CA member, so we only track purchases made in CAD.

We rewarded your December purchase of Dead Effect 2, Hitman Intro Pack, and Battleborn. Every other purchase was either a consumable (Call of Duty points) or a pre-order. Since you had a promotional subscription as well as a lapse in your subscription, you
were awarded at a free level.

Again, your Call of Duty point purchases are not eligible for Rewards, due to being an in-game consumable. Furthermore, we calculate MyVIP payback based off of 10.60 CAD increments, as mentioned in our FAQ. Since your Tiny Troopers purchase did not complete
this amount, it was reserved to complete a 10.60 amount in a following month. Your For Honor purchase was a pre-order.

You manually requested a deposit of your December Rewards, so you should have seen the payback for that month. If you would like to review that event again, you can do so from the MyStatement on the MyRewards page.