Have not recieved the Halo Wars Definitive Edition after purchasing Halo Wars 2 Ultimate ...

Joana Q

You are talking to a live person and Xbox Chat Support is available 24/7. I hope you don't mind if I ask for your name so I could address you properly?

4:46 am

Me
Yes last name I bought Halo Wars 2 on the 17th and it has been past 10 days, I still have not received the download code for Halo Wars 1
4:47 am

Joana Q
Oh, I am sorry to hear that Let me do my best to help. Just to verify, the game was purchased using
. Is this correct?

4:48 am

Me
yes
4:48 am

Joana Q
Thank you. Please give me a moment to check on your account.

4:49 am

Joana Q
Thanks for patiently waiting,
4:52 am

Me
Thanks for checking into it
4:52 am

Joana Q
Upon checking, you purchased the game on Feb 17. I am checking on the license of the game now to check if the code is already posted to your account.
4:55 am

Joana Q
A moment, please.
4:55 am

Me
ok thx
4:55 am

Joana Q
You're welcome, . I am sorry but I am unable to check on the code on your account. No worries though, I will be referring you to our Promotions Team for further assistance. Please post you concern here,

4:57 am

Joana Q
https://forums.xbox.com/en-US/forums/0D7DC557-EA57-4938-A0E8-7F05D0A019FE_E2E46498-6402-4C6A-B958-69...

4:57 am

Joana Q
They will get in touch with you through Xbox message center.

4:57 am

Me
okie dokie
4:57 am

Joana Q
So I would recommend signing in using the profile you used to purchased the game.
4:58 am

Me
This is the account I purchased it
4:58 am

Joana Q
Please do not be sad, . You are eligible for the code, I assure you that you will be provided with a code.

4:58 am

Joana Q
Here is the reference number:
[Mod Removed].
4:58 am

Me
Thanks for your time
4:58 am

Joana Q
You are most welcome! Thanks as well for understanding and patience.

4:59 am

Joana Q
Have we addressed your concern for today?
4:59 am

Me
umm? not yet lol

:)

 

Halo Wars DE code has not arrived not yet

I didn't recieved my code for Halo Wars: Definitive Edition, and I purchase Halo Wars 2: Ultimate Edition

 

Halo wars definitive, still don't have code.

Hey Branthers,

When did you purchase Halo Wars 2: Ultimate Edition? The Halo Wars: Definitive Edition code will be sent to you 7-10 days after purchasing Halo Wars 2: Ultimate Edition. If it has not been 10 days after purchasing, hang tight and post back here if you do
not receive a code after waiting 10 days.

 

Hey there RolliePollie09,

We've resent your codes to your Xbox Live Message center. Be sure to take a look

Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

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