Have not received Ryse: Legendary Edit

Discus and support Have not received Ryse: Legendary Edit in XBoX Sales and Promo to solve the problem; When I purchased my Gold account on 10/9/15, there was an ad on my XB1 dashboard that said I would get Ryse: LE as well as the other games with gold... Discussion in 'XBoX Sales and Promo' started by rniemer, Jan 25, 2016.

  1. rniemer
    rniemer Guest

    Have not received Ryse: Legendary Edit


    When I purchased my Gold account on 10/9/15, there was an ad on my XB1 dashboard that said I would get Ryse: LE as well as the other games with gold for free. It said I would receive a message with the download link, but I have not, and it's been longer
    than 6 weeks.

    Thank you

    :)
     
    rniemer, Jan 25, 2016
    #1
  2. DonMatteo13
    DonMatteo13 Guest
    Have not received code for Ryse: legendary Edition

    @Mister Maka, didn't really need the same PR response that you are giving everyone, what me and Bails360 are saying is that within the promotion terms and conditions all it said was it had to be utilised within the screen and there was an option WITHIN the
    promotion screen to use a promo code. So this was false advertising and I think all those who did it deserve a code and the terms and conditions should be updated. If you weren't allowed to use a code, how hard is it to program that option out of the promo
    window??? Like I said I had no reason to get gold as I had a 14 day trial that came with my xbox, I bought a code to solely to receive the game. Disappointed to not only have zero understanding from your staff, but to also be given the same robot like response.
    Talk about unsatisfactory conduct of paying customers....
     
    DonMatteo13, Jan 25, 2016
    #2
  3. NinjaWall
    NinjaWall Guest
    Have not received code for Ryse: legendary Edition

    is there any update when I will receive my code...
     
    NinjaWall, Jan 25, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Have not received Ryse: Legendary Edit

    Heya rniemer.

    Did you purchase a pre-paid card during this time frame? To be eligible for this promotion you would have needed to purchase Xbox Live from within the advertisement.
     
    Mister Maka, Jan 26, 2016
    #4
  5. rniemer
    rniemer Guest
    I already had a pre-paid card, but i used it to purchase live from within the ad
     
    rniemer, Jan 26, 2016
    #5
  6. Smwutches
    Smwutches Guest
    If you redeemed the card, then it does not count towards the promo since you did not actually purchase the gold from the ad.
     
    Smwutches, Jan 26, 2016
    #6
  7. Hey there, rniemer! Smwutches is accurate; if you use a pre-paid code, even through the ad, you will not qualify for Gold promotions. Sorry to see any confusion surrounding this!
     
    Misses Quinzel, Nov 3, 2018
    #7
  8. Mister Maka Win User

    Have not received Ryse: Legendary Edit

    Heya rniemer.

    Did you purchase a pre-paid card during this time frame? To be eligible for this promotion you would have needed to purchase Xbox Live from within the advertisement.
  9. Misses Quinzel Win User

    Have not received Ryse: Legendary Edit

    Hey there, rniemer! Smwutches is accurate; if you use a pre-paid code, even through the ad, you will not qualify for Gold promotions. Sorry to see any confusion surrounding this!
  10. rniemer Win User

    Have not received Ryse: Legendary Edit

    I already had a pre-paid card, but i used it to purchase live from within the ad
  11. Smwutches Win User

    Have not received Ryse: Legendary Edit

    If you redeemed the card, then it does not count towards the promo since you did not actually purchase the gold from the ad.
  12. DonMatteo13 Win User

    Have not received code for Ryse: legendary Edition

    @Mister Maka, didn't really need the same PR response that you are giving everyone, what me and Bails360 are saying is that within the promotion terms and conditions all it said was it had to be utilised within the screen and there was an option WITHIN the
    promotion screen to use a promo code. So this was false advertising and I think all those who did it deserve a code and the terms and conditions should be updated. If you weren't allowed to use a code, how hard is it to program that option out of the promo
    window??? Like I said I had no reason to get gold as I had a 14 day trial that came with my xbox, I bought a code to solely to receive the game. Disappointed to not only have zero understanding from your staff, but to also be given the same robot like response.
    Talk about unsatisfactory conduct of paying customers....
Thema:

Have not received Ryse: Legendary Edit

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