Have not received my game that I have purchased

Bigbams · Nov 12, 2019

So this never happened to me until now that i just purchased a game more like backwards compatible for $19.99 the purchase went throu but have not received my game the money be taken already waiting a few hours to get my game lowkey
[Mod removed- profanity] xbox be doing [Mod removed- inappropriate] like this going back to ps4

:)

Dageto Kraft

check your purchase history and from there you can install if the purchase appears, or contact support

steeledwand7664

If you purchased it digitally from the MS store online and you are signed into the same account it would automatically show up in your ready to install section on your xbox one. You need to make sure that you are signed into the same account that you made
the purchase with.

Panno92

Hi, you can verify your order history direct in your Microsoft account at: https://account.microsoft.com/billing/orders/

If your order is here you have correctly purchased the game for your account and you should find it in your library on your xbox in the "ready to install" section, you can also verify inside the Xbox Store in the game page to start the installation.

If you can't find your order but your have been already charged on your card I suggest you to contact the support at https://support.xbox.com/en-US/browse/billing/ You
can choose "Contact Us" at the bottom of the page and open a chat or wait a call from the support

Gerardo CG

Hi there JoshFX, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please take in mind that the time it takes for refunds to be reflected in your bank account after the refund is approved is generally between 3 to 5 business days (Saturdays, Sundays and holidays are non-business days). The time may vary depending on the bank, as some banks may take longer to process refunds while others may process them faster.

If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), and you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

sam Laffling

I have emailed ea just waiting on a response

Have not received my game that I have purchased