Have Not Received Mercenary DLC For Sea Of Thieves

LOLing PAnDa · Apr 21, 2018

I saw a promotion about two weeks ago on the Xbox Home to buy 3 months of xbox live and receive the Mercenary DLC Pack for Sea of Thieves. I bought the 3 months of gold but still haven't received my Mercenary DLC. I have tried to
contact the xbox twitter support team a week ago and still till this day have not received a response from an official support team member. I have received multiple replies from other users stating that promotion DLC codes usually take a while to go out which
is fine. Then I did some research and found that the promotion codes would be going out 10 days after the initial date of the promotion. It has been over 10 days since the promotion and I still haven't received any code or replies to my original twitter post
from an official xbox support member. This is becoming very frustrating considering I already had xbox live and wouldn't have purchased more if it wasn't for the promotion. I would appreciate if someone would help resolve this issue. Thank you.

:)

Chuks 187 · Apr 21, 2018

Did not receive Sea of Thieves DLC

I purchased a 3 month XBL gold on March 24th mainly to get the Sea of Thieves Mercenary pack amd never received the SoT DLC. Did anyone else have this problem?

TheSkeletor13 · Apr 21, 2018

Sea of thieves mercenary pack

I purchased the promotion of Xbox live gold 3 month subscription with the sea of thieves mercenary pack on April 17th and haven't received the code for the mercenary pack yet.

Mister Cazador · Apr 21, 2018

Hi there Jonnie Christ, thanks for reaching out.

We took a closer look into this and forwarded you more info about this promotion to your Xbox Live message center. We hope that helps and that you enjoy your weekend

niwshki

Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack
in their Xbox Message Center by 5/31/2018.

Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will
receive a digital code with the Sea of Thieves Mercenary Pack in their
Xbox Message Center by

MAY 31, 2018

Mister Cazador

Hi there Jonnie Christ, thanks for reaching out.

We took a closer look into this and forwarded you more info about this promotion to your Xbox Live message center. We hope that helps and that you enjoy your weekend

QuietHarmony683

Same here haven't received anything. I met the term and condition, I'm new to xbox live so I received the membership discount but no sea of thieves mercenary pack

Mister Cazador

Hi there RepliedDawn1222, thanks for reaching out.

Eligible users should receive a code for the Sea of Thieves Mercenary Pack sent to their Xbox Message Center by 5/31/18.

We hope that helps

niwshki

Please check
https://www.xbox.com/en-US/promotions/sea-of-thieves-gold-offer#legal regarding the Terms and Conditions.

If this is the promo you are talking about, it says there:

Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack in their
Xbox Message Center by 5/31/2018.

Have Not Received Mercenary DLC For Sea Of Thieves