Have not received Gears of War Ultimate Edition promotion

NsaneRocket · Jul 12, 2016

I purchased Gears of War Ultimate Edition on August 29,2015 but never received any activation/redemption codes for the downloads. My purchase info is:

[Mod Removed]

:)

matthew561 · Jul 12, 2016

Haven't Received my Gears of War Tittles [Case Number: 1329779245]

I bought Gears of War Ultimate Edition during the promotion and havent received my titles. (Gears of War 1, Gears of War 2, Gears of War 3, Gears of War Ultimate Edition for Windows 10).

Colonel Decka · Jul 12, 2016

Gears 4 preorder points

I have not received my Gears 4 ultimate edition preorder points from following the email promotion. CAn you add them as a matter of urgency please?

Miss Bijoux · Jul 13, 2016

After further investigation, we've determined that you are not eligible for the promotion for one of these following reasons:

You must have played Gears of War: Ultimate Edition while connected to Xbox Live before Dec. 31st 2015. If you played after that date, you will not qualify for this offer.

If you are located in Japan, Germany, or China, you do not qualify for this promotion. Additionally, if you are located in a non Xbox Live supported region, you will not qualify. For a list of supported Xbox Live regions, please check our Xbox
Live Countries page.

If you are under the age of 17 or have set your birth date incorrectly on your account (Example: December 12th 1899), you will not qualify for this offer. Your account must be set up correctly to reflect your accurate birth date. To check the birth
date on your account, head over to your Personal Info page on your account. Changing the birth date on your account using the site above does not change your
Xbox Live account's birth date.

We're sorry for any inconvenience this may have caused. Please keep an eye out on news.xbox.com and majornelson.com for
any future promotions you may be interested in.

Thanks for posting!

Smwutches

Gears of War:Ultimate Edition is a stand alone game. It is the remastered version of the first Gears of War game. It does not include the other 4 games. The other 4 games are the original 360 versions and were included in 2 different promotions. You would
receive codes for the 4 games if you either purchased and played Gears of War Ultimate by December 31, 2015 (the promotion you linked) or if you preordered Gears of War 4 (which would not include the Ultimate Edition).

Miss Bijoux

Hey ChebbyFooFoo -

Are you referring to the promotion last year for the Gears of War Ultimate Edition or for the Gears of War 4 Ultimate Edition?

Knowing this will help us investigate a bit more. Thanks!

Mister Mascot

Hey there ListPrivate,

The website you're linking to is actually for the Gears of War: Ultimate Edition promotion and not the actual promotion for Gears of War 4. You can find more info on that promotion

HERE. To clarify, only codes for the Backward Compatible titles are sent. There is no promotion that offers the Remastered Ultimate Edition currently.

From the promotion page for Gears of War 4

"Gears of War Collection promotion

Note This promotion is not available in China or Japan.

If you purchase and redeem Gears of War 4 on Xbox One or Windows 10 between April 25, 2016, and December 31, 2016, or if you redeem a code for the game as part of a console bundle before December 31, 2016, you'll receive the following Xbox 360 backward-compatible
games:

Gears of War
Gears of War 2*
Gears of War 3
Gears of War: Judgment

*Gears of War 2 is not available in Germany.

These codes are only playable on Xbox 360 or Xbox One. They won't work on Windows 10."

It sounds like you received the proper codes, but if you have any other questions please feel free to let us know!

TalkyBasilisk96

sorry haha i forgot to say it was for the gears of war ultimate edition promotion

Smwutches

Gears of war Ultimate Edition is just a remastered version of the first Gears of War game. There was a promotion to receive codes for the other Gears game is you purchased and played the game before December 31, 2015. In order to play the other games now,
you would need to purchase them.

Have not received Gears of War Ultimate Edition promotion