Have not received game code for Ryse Legendary Edition

I used a promotion from xbox live dashboard to go gold and receive ryse legendary edition but still have not received any emails or game codes. just a message from the dash that i would receive an email soon. but no time scale.

could you please look into this and find out where the email is or how long i have to wait.

regards

A.K

:)

 

Have not received code for Ryse: legendary Edition

Recently I saw an advertisement to go gold and receive the game Ryse: legendary edition. I decided to give xbox live a try again. multiple weeks later I still have not received the code that was advertised for getting xbox live.

 

Have not received code for Ryse: legendary Edition

@Mister Maka, didn't really need the same PR response that you are giving everyone, what me and Bails360 are saying is that within the promotion terms and conditions all it said was it had to be utilised within the screen and there was an option WITHIN the
promotion screen to use a promo code. So this was false advertising and I think all those who did it deserve a code and the terms and conditions should be updated. If you weren't allowed to use a code, how hard is it to program that option out of the promo
window??? Like I said I had no reason to get gold as I had a 14 day trial that came with my xbox, I bought a code to solely to receive the game. Disappointed to not only have zero understanding from your staff, but to also be given the same robot like response.
Talk about unsatisfactory conduct of paying customers....

 

Hey there!

To check, did you purchase the game through the promotion or did you a redeem a pre-paid code? If you redeemed a pre-paid code I'm afraid you wouldn't be eligible for this offer.

 

i went to through the xbox live dash button with the promotion on it. i clicked on that and then upgraded to xbox live gold.

 

Thanks for clarifying!

I'm going to pass this information to the appropriate team and when I have more details I'll be sure to reach out to you and let you know.