Have not received any rewards for purchasing on Xbox store

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Hello CousCousCaboose,

Unfortunately, we do not receive any transaction information from physical retail stores, which is why we cannot Reward your purchase. It may be possible that the representative may have been thinking about Microsoft Rewards and not Xbox Live Rewards, as
all our FAQ's and Terms and Conditions for our console upgrade offers explicitly reference the fact that we can only Reward purchases from MicrosoftStore.com. As we do not overlap with the Microsoft Rewards program, I do not know if they do or do not have
their own particular offer that works in conjunction with retail stores. However, for our program, without your purchase data, we cannot award the Credits, since we do not have any purchase data to back up such a Reward. If possible, I would recommend returning
the physical purchase and re-ordering from MicrosoftStore.com if you wish to participate in this offer. Again, we apologize for the confusion.

My assumption much like other promotions within the rewards app is that it would need to be purchased clicking through the promotion and buying within the Xbox store. The terms of service does not explicitly explain this either but
since there is no way to input your console purchase as a viable means to obtain the rewards it would stand that the only way to receive the rewards points are to follow its specific link and buy a new one x within the Xbox store. This same issue has happened
with me on several occurrences with games I have recently purchased and later a reward is set for buying the game but I have no way to redeem them as I purchased the game previously and not through the rewards application.

If there are any specific offers you're looking for credits from, you'll want to post in the Xbox Rewards Questions support forum in order for support to check into it for you. For most offers, only digital purchases from the Xbox Store (console or microsoft.com) will
qualify. In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

Hello hseeley1,

Unfortunately, our program does not have any offers running that Reward Xbox console purchases. Additionally, we are only able to track purchases made from the MicrosoftStore.com storefront, so a purchase from a retail store would not have been eligible
for our program. You may wish to see if that purchase generated any Rewards in the Microsoft Rewards program, which is a separate program.