Have not received any credits

Discus and support Have not received any credits in XBoX Rewards & Social to solve the problem; I have been an Xbox Live rewards member for years. For some reason I have not received any this year, even though I pre ordered several games. Please... Discussion in 'XBoX Rewards & Social' started by Iron Vader G60, Dec 19, 2016.

  1. Iron Vader G60
    Iron Vader G60 Guest

    Have not received any credits


    I have been an Xbox Live rewards member for years. For some reason I have not received any this year, even though I pre ordered several games. Please help me get my credits

    :)
     
    Iron Vader G60, Dec 19, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Have not received credits

    Hello deathdealer7888,

    We see that you did not complete the purchase portion of this offer. Based on your purchases last month, it looks like you were expecting progress for "Cabin in the Woods". Cabin in the Woods was not an eligible purchase for this offer. Please be sure to
    read the FAQ for each offer to see the eligibility requirements.
     
    XBLRewards8, Dec 19, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Have not received credits.

    Hello deathdealer7888,

    Apologies for the inconvenience. We will adjust your account for completion of the offer, and you should see the Credits pending by the end of next week, at the latest.
     
    XBLRewards8, Dec 19, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Have not received any credits

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates (preorders
    are not eligible for VIP).
     
    Smwutches, Dec 19, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Iron Vader G60,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    Since you are now a one star MyVIP, you can expect payback for your eligible purchases this month to appear as pending midway through the following month (January).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Have not received any credits

    Hello Iron Vader G60,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    Since you are now a one star MyVIP, you can expect payback for your eligible purchases this month to appear as pending midway through the following month (January).
  7. Smwutches Win User

    Have not received any credits

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates (preorders
    are not eligible for VIP).
  8. Smwutches Win User

    Xbox One X purchase no points

    There have not been any offers to receive credits for purchasing a One X. Hardware will only receive credits if there is a specific offer for it.
  9. XBLRewards8 Win User

    Have not received credit.

    Hello deathdealer7888,

    Apologies for the inconvenience. There was a server maintenance that delayed our processing. We have now recovered from this downtime and are currently catching up on this data. You should see the offer complete shortly in sequence, with the offers filling
    in one by one as we process and complete them over the next few days.
  10. XBLRewards8 Win User

    Have not received credits

    Hello deathdealer7888,

    We see that you did not complete the purchase portion of this offer. Based on your purchases last month, it looks like you were expecting progress for "Cabin in the Woods". Cabin in the Woods was not an eligible purchase for this offer. Please be sure to
    read the FAQ for each offer to see the eligibility requirements.
Thema:

Have not received any credits

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