Have lost all Star Club data in Microsoft Solitaire Collection

Good day!

The problem is this:



one.

After updating Windows 1709 to 1803 (2018), the game statistics for Microsoft Solitaire Collection became incorrectly displayed - (number of stars in a star club and% of passed, achievements.) There are different data in the Xbox profile and on the PC.

I have long gone through all the tests 2 times ... but the companion profile of the Xbox console displays 2460 stars and 80% of the process. (See screenshot ) + achievements will not be unlocked (see screenshot)

On a PC (now I have Windows 10 Pro version 21H1 build 19043.1415) - correct statistics

3760 stars and 100% process. (See screenshot)



That is, real statistics are not displayed and achievements are not recorded. Resetting, uninstalling, reinstalling Microsoft Solitaire Collection does not solve the problem !!! Running the app's troubleshooters doesn't fix the problem !!

Reinstalling Windows does not solve the problem !!!



Why isn't the data syncing?

How do I fix this?

My region is Ukraine



2. The game Microsoft Solitaire Collection does not load or install additional content (card backs experience points in the star club! There is no Microsoft Solitaire Collection Bonus Game! How to get the Microsoft Solitaire Collection Bonus Game?

(see screenshot)

What can be blocking downloads?

How do I fix this?

I can't access any Star Club games. Microsoft Solitaire Collection closes upon start up. All other games appear to be working fine except Star Club. I can't find any answers and have tried all suggestions as mentioned above. Any help with this problem will
be greatly appreciated. Thank you in advance.

Microsoft solitaire Collection plays all adds but will not load the game. message on screen is-( we are having some trouble connecting to the internet to download Microsoft solitaire collection data)

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. For specific questions and issues with Microsoft casual games, I suggest you contact game support as it is a problem with it. To contact them please use the link below.

https://microsoftcasualgames.zendesk.com/hc/en-...

* Thank you in advance for contacting, I hope this can help you.

I am actually not replying to this specific thread, but I do have a question I would like answered. All my solitaire collection games are working but the Star Club won't load. Does anyone know what the problem might be and how to rectify it?