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Discus and support Have a question in XBoX Rewards & Social to solve the problem; I redeem my gems for my VIP on the 29th of May and I have not received my $5 yet ee3e12c9-68aa-4a6c-9ac0-19a430b57ccf Discussion in 'XBoX Rewards & Social' started by bubbaterry, Jun 7, 2018.

  1. bubbaterry
    bubbaterry Guest

    Have a question


    I redeem my gems for my VIP on the 29th of May and I have not received my $5 yet

    :)
     
    bubbaterry, Jun 7, 2018
    #1
  2. WVA H3ADHUNT3R
    WVA H3ADHUNT3R Guest
    have a question

    can u still get double xp with a xbox silver account
     
    WVA H3ADHUNT3R, Jun 7, 2018
    #2
  3. ScottCourt
    ScottCourt Guest
    have a question

    No you can't. You need to play online for the double XP, and you'd need a Gold account to play it online.
     
    ScottCourt, Jun 7, 2018
    #3
  4. Smwutches
    Smwutches Guest

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    If it was for the 5,000 rewards credits, they should show as pending on the MyRewards section of the site. They would be scheduled to deposit around the 15th.
     
    Smwutches, Jun 7, 2018
    #4
  5. bubbaterry
    bubbaterry Guest

    no I'm talking about MyVIP Gems I redeem 250 of myvip gems for a $5 gift card and I never received the $5 dollars
     
    bubbaterry, Jun 7, 2018
    #5
  6. Smwutches
    Smwutches Guest
    Right. There are 2 different $5 items you can redeem though. There's the $5 prepaid Visa card or the 5,000 rewards credits which is equal to $5.
     
    Smwutches, Jun 7, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

    You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. ScottCourt Win User

    have a question

    No you can't. You need to play online for the double XP, and you'd need a Gold account to play it online.
  9. Smwutches Win User

    Have a question

    Right. There are 2 different $5 items you can redeem though. There's the $5 prepaid Visa card or the 5,000 rewards credits which is equal to $5.
  10. bubbaterry Win User

    Have a question

    If it was for the 5,000 rewards credits, they should show as pending on the MyRewards section of the site. They would be scheduled to deposit around the 15th.

    no I'm talking about MyVIP Gems I redeem 250 of myvip gems for a $5 gift card and I never received the $5 dollars
  11. XBLRewards8 Win User

    Have a question

    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

    You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.
  12. Smwutches Win User

    Have a question

    If it was for the 5,000 rewards credits, they should show as pending on the MyRewards section of the site. They would be scheduled to deposit around the 15th.
Thema:

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