have £10 in microsoft account but can't use it to change my gamertag

Discus and support have £10 in microsoft account but can't use it to change my gamertag in XBoX Sales and Promo to solve the problem; I recently purchased a Xbox £10 gift card in hope to change my gamertag. Unfortunately when I try to change my gamertag it tells me to either use a... Discussion in 'XBoX Sales and Promo' started by E Kashif, Oct 28, 2018.

  1. E Kashif
    E Kashif Guest

    have £10 in microsoft account but can't use it to change my gamertag


    I recently purchased a Xbox £10 gift card in hope to change my gamertag. Unfortunately when I try to change my gamertag it tells me to either use a credit card or redeem another gift card, it's not giving me an option to use my credit which is ALREADY in
    my Microsoft account. If this issue cannot be resolved then what do I do?? Please help!

    Looking forward to your response,

    E.

    :)
     
    E Kashif, Oct 28, 2018
    #1
  2. thomo
    thomo Guest
    thomo, Oct 28, 2018
    #2
  3. supdd
    supdd Guest
    Can't update Xbox Live region code

    I have a UK Microsoft Account and I've used it in the past to change my XBOX gamer tag last July. When I am trying to change it now, the gamertag change page is American and wants a new Credit card which I can't enter because it won't give me UK 'states'
    to choose from. When I try to change my region, it gives me an error.

    I have recently got a new Windows 10 PC and have signed into the Microsoft and XBOX accounts on this and wonder whether this is the problem.

    Can someone please help? I can't change my XBOX gamertag.

    Thanks
     
    supdd, Oct 28, 2018
    #3
  4. ForzaDrift Girl
    ForzaDrift Girl Guest

    have £10 in microsoft account but can't use it to change my gamertag

    Hi EKashif,

    Have you tried changing your GT on the xbox website or throught the xbox app?
     
    ForzaDrift Girl, Oct 28, 2018
    #4
  5. E Kashif
    E Kashif Guest
    I tried changing it through the xbox website
     
    E Kashif, Oct 28, 2018
    #5
  6. E Kashif
    E Kashif Guest
    Should I try changing it through the app??
     
    E Kashif, Oct 28, 2018
    #6
  7. XBF Lance J
    XBF Lance J Guest
    Hey Kashif,

    Make sure to take sales tax into consideration if it is applicable in your region.
     
    XBF Lance J, Oct 28, 2018
    #7
  8. E Kashif
    E Kashif Guest

    have £10 in microsoft account but can't use it to change my gamertag

    Thank you for all of your suggestions!

    Fortunately the microsoft support team helped me out greatly!

    I was accessing the US xbox site rather than the GB site, hence my account credit wasn’t valid until I used the GB site have £10 in microsoft account but can't use it to change my gamertag :D

    Thank you all,

    E.
     
    E Kashif, Nov 3, 2018
    #8
  9. E Kashif Win User

    have £10 in microsoft account but can't use it to change my gamertag

    Thank you for all of your suggestions!

    Fortunately the microsoft support team helped me out greatly!

    I was accessing the US xbox site rather than the GB site, hence my account credit wasn’t valid until I used the GB site :D

    Thank you all,

    E.
  10. ForzaDrift Girl Win User

    have £10 in microsoft account but can't use it to change my gamertag

    Hi EKashif,

    Have you tried changing your GT on the xbox website or throught the xbox app?
  11. E Kashif Win User

    have £10 in microsoft account but can't use it to change my gamertag

    Hi EKashif,

    Have you tried changing your GT on the xbox website or throught the xbox app?
    I tried changing it through the xbox website
  12. XBF Lance J Win User

    have £10 in microsoft account but can't use it to change my gamertag

    Hey Kashif,

    Make sure to take sales tax into consideration if it is applicable in your region.
  13. E Kashif Win User

    have £10 in microsoft account but can't use it to change my gamertag

    Should I try changing it through the app??
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have £10 in microsoft account but can't use it to change my gamertag

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