Has to happened to anyone before

Hello Milasrossell, My name is Khaji I am the independent advisor and I will be happy to help you today.

I understand you bought a game on your old Xbox One in 2015 and have had it ever since. However, when I tried to play it today, I received a message that the game is not available. Based on what I found on the web, the game you purchased may no longer be available to you because it is only available through Game Pass. Although you purchased the game long before Game Pass existed, the game may have been removed from the Microsoft store. If you own all of the downloadable content, you may be able to redownload the game. However, if the game is no longer available on the Microsoft Store, you may not be able to download it again.

You can also restore licenses.
To restore game licenses on Xbox, follow these steps:

On your Xbox console, go to Settings and select Account.
Select Licenses and downloadable content.
Select Restore Licenses and follow the on-screen instructions.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Has anyone seen this happen before?

Hi Kiara, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

This may be a hardware issue, your disc reader might be damaged.

No disc is being able to install?

If that is the case, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

Check the sound, if there's no sound then you should:

1. remove and reinsert your A/V cables
2. set the TV to display the correct input (ex. HDMI 1, HDMI 2, Component 1, etc.)
   
3. set the HD AV cable to the correct setting (“TV” when using 3 prongs, “HDTV” when using 5)
   

You can also do a general reset of your display settings and can be used to simply reset your console back to its factory defaults.

1. If there is a disc in the console, remove it.
2. Turn off the console.
3. Turn on the console by using your controller. To do this, press and hold the controller's Xbox Guide button until your console turns on.
   
4. While the console is starting, press and hold the Y button and pull the right trigger at the same time. Continue holding the buttons when you see the Xbox 360 logo.
   

The console will restart and hopefully your video issue is fixed.

Note: If multiple controllers are connected to your console, make sure that you use the player one controller. You can recognize the player one controller because the upper-left quadrant of the Guide button is lit up on that controller.

@vd93 tried everything on the page and not had any luck.

@ the above post; tried that my friend done all the basics checked the connection tried various hdmi cables etc you name it ive done it.

thanks anyway.