Has this happened to anyone?

Hello Milasrossell, My name is Khaji I am the independent advisor and I will be happy to help you today.

I understand you bought a game on your old Xbox One in 2015 and have had it ever since. However, when I tried to play it today, I received a message that the game is not available. Based on what I found on the web, the game you purchased may no longer be available to you because it is only available through Game Pass. Although you purchased the game long before Game Pass existed, the game may have been removed from the Microsoft store. If you own all of the downloadable content, you may be able to redownload the game. However, if the game is no longer available on the Microsoft Store, you may not be able to download it again.

You can also restore licenses.
To restore game licenses on Xbox, follow these steps:

On your Xbox console, go to Settings and select Account.
Select Licenses and downloadable content.
Select Restore Licenses and follow the on-screen instructions.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi Kiara, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

This may be a hardware issue, your disc reader might be damaged.

No disc is being able to install?

If that is the case, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

Gamertags can not be "deleted". They can only be removed from consoles. The gamertag will still exist within the entire Xbox Live service.



If you have transferred a content license, some (or all) of that content may belong to the gamertag in question, hence it reappearing.

He is and he is currently, IMO, the greatest person on the planet...

i think he's replying to Turtle.