has anyone who purchased an xbox series s/x received email confirmation from Microsoft yet?

Hi Vinicius, the parcel has been received today, but I haven’t had any email confirmation from Microsoft yet

My son made 2 purchases of cash cards in GTA on his XBox one that haven't shown on his account.

These were purchased on 1st January and I've been trying for weeks to contact Microsoft via Live Chat/Call Back but failed every time! Each time I request a call back it just states there has been an error and to try again. It's getting beyond a joke that I can't communicate with anybody so thought I'd try posting to the community in case anyone can help. I've tried everything it advises in the self help sections.

The first purchase was for 'GTA Online: Great White Shark Cash Card (Xbox Series X|S)' @ £11.99 and the other for 'GTA Online: Bull Shark Cash Card (Xbox Series X|S)' @ £5.99, not huge sums to lose I appreciate but it's the principle of paying for something that we haven't received!

Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue.

I'd just like to arrange for these transactions to be reversed if anyone can help point me in the right direction?

Thanks in advance for any help you can provide

"Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue."

That is definitely the issue. As far as I am aware, the shark cards for the series X/S will only work with the Series X/S version of the game.

I heard that too. It works on consoles. Not on PC's

So would it work on a series S or series X xbox.

Can anyone confirm this?
Thanks,

Hi, JoeMcShane1!

You cannot transfer purchased game discs to the Xbox Series S. If you own an Xbox Series S and want to play games that you own on disc, you'll need to purchase them again from the Microsoft Store. If you plan on playing disc games, you may want to get the Xbox Series X instead of the Xbox Series S, as it has a drive.

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Anyone who has requested a key but is yet to receive it should get it via email on Thursday.